Redditch & Bromsgrove Kingfisher PCN: primary care network practices and patient survey
Redditch & Bromsgrove Kingfisher PCN is a primary care network of 5 GP practices with 59,929 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England. Its practices have 2,098 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Redditch & Bromsgrove Kingfisher PCN with survey results, the share of patients describing their overall experience as good ranges from 64% at The Bridge Surgery to 93% at Hillview Medical Centre, with a median of 74% (England: 77%). 2 are above England and 2 below by more than the survey's margin of error. Hillview Medical Centre has the highest share finding it easy to get through by phone (93%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Hillview Medical Centre | 11,115 | 93% | 93% | Good | 2,211 |
| Elgar House | 14,076 | 89% | 57% | Good | 2,065 |
| The Dow Surgery | 11,637 | 74% | 58% | Good | 2,139 |
| St Stephens Surgery | 17,578 | 68% | 48% | Good | 1,845 |
| The Bridge Surgery | 5,523 | 64% | 54% | Good | 3,138 |
Results for the network as a whole, from 552 responses, against Herefordshire and Worcestershire and England.
| Survey question | Redditch & Bromsgrove Kingfisher PCN | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 78% | 80% | 77% |
| Easy to contact by phone | 61% | 66% | 57% |
| Easy to contact via the website | 61% | 65% | 58% |
| Easy to contact via the NHS App | 62% | 64% | 54% |
| Reception team helpful | 88% | 89% | 85% |
| Last contact good | 74% | 78% | 73% |
| Wait for appointment about right | 69% | 75% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 91% | 92% | 90% |
There are 2,098 registered patients per full-time-equivalent qualified GP in Redditch & Bromsgrove Kingfisher PCN, close to England's 2,171 and Herefordshire and Worcestershire's 1,893. Practices recorded 500 appointments a month per 1,000 patients (England: 510), 68% of them face to face. 37% of appointments took place on the day they were booked (England: 45%).
19% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.9% over the year (England: shrank 1.1%).
| Measure | Redditch & Bromsgrove Kingfisher PCN | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Patients per qualified GP | 2,098 | 1,893 | 2,171 |
| Appointments per 1,000 patients a month | 500 | 561 | 510 |
| Face-to-face appointments | 68% | 62% | 63% |
| Same day as booked | 37% | 45% | 45% |
| Did not attend | 5% | 4% | 4% |
| Patients aged 65 or over | 19% | 25% | 19% |
Relative to England, the register furthest above England's rate at practices in Redditch & Bromsgrove Kingfisher PCN is learning disability (0.7% against 0.6%), and the furthest below is osteoporosis (0.7% against 1.2%).
| Condition register | Age group | Redditch & Bromsgrove Kingfisher PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 16.2% | 15.2% | 9,899 |
| Depression | 18+ yrs | 16.1% | 14.3% | 7,831 |
| Diabetes | 17+ yrs | 8.6% | 7.9% | 4,256 |
| Asthma | 6+ yrs | 6.9% | 6.6% | 3,974 |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% | 2,717 |
| Cancer | All ages | 3.7% | 3.8% | 2,248 |
| Coronary heart disease | All ages | 3.0% | 3.0% | 1,844 |
| Atrial fibrillation | All ages | 2.2% | 2.2% | 1,335 |
| COPD | All ages | 2.1% | 1.9% | 1,266 |
| Stroke and TIA | All ages | 1.8% | 1.9% | 1,129 |
| Heart failure | All ages | 1.0% | 1.1% | 594 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 479 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 428 |
| Serious mental illness | All ages | 0.8% | 1.0% | 515 |
| Learning disability | All ages | 0.7% | 0.6% | 445 |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% | 160 |
| Dementia | All ages | 0.7% | 0.8% | 401 |
| Palliative care | All ages | 0.6% | 0.6% | 340 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 286 |
- North & West Herefordshire PCN (5 practices)
- Redditch & Bromsgrove & District PCN (9 practices)
- Redditch & Bromsgrove Nightingales PCN (6 practices)
- South & West Herefordshire PCN (6 practices)
- South Worcs Pershore & Upton PCN (3 practices)
- South Worcs Vale of Evesham Health PCN (7 practices)
- South Worcs Worcester City GP PCN (9 practices)
- Wyre Forest Health Partnership PCN (5 practices)
Which practices are in Redditch & Bromsgrove Kingfisher PCN?
Elgar House, Hillview Medical Centre, St Stephens Surgery, The Bridge Surgery and The Dow Surgery.
How do patients rate Redditch & Bromsgrove Kingfisher PCN?
78% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Redditch & Bromsgrove Kingfisher PCN cover?
59,929 registered patients across 5 practices in September 2026.
How many patients per GP does Redditch & Bromsgrove Kingfisher PCN have?
2,098 per full-time-equivalent qualified GP, against 2,171 across England.