Hillview Medical Centre, Redditch: patient reviews and CQC rating
Hillview Medical Centre is a GP practice in Redditch with 11,115 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2018. It has 5.0 full-time-equivalent qualified GPs, or 2,211 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hillview Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 93%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 55%, against 58% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 2nd of the 9 practices in Redditch with 50 or more responses. 93% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (90%). 107 patients answered the survey (response rate 32%).
| Survey question | Hillview Medical Centre | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 93% | 80% | 77% |
| Easy to contact by phone | 93% | 66% | 57% |
| Easy to contact via the website | 55% | 65% | 58% |
| Easy to contact via the NHS App | 61% | 64% | 54% |
| Reception team helpful | 96% | 89% | 85% |
| Last contact good | 87% | 78% | 73% |
| Wait for appointment about right | 80% | 75% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 94% | 92% | 90% |
In the Friends and Family Test for July 2026, 96% of 618 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hillview Medical Centre is Good, published in March 2018. All 5 key questions are rated Good. It held the same rating in the report before (January 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,115 patients were registered at Hillview Medical Centre in September 2026, down 0.6% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 2,211 patients per GP, close to the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 2.3 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 4.7 |
| August 2024 | 5.6 | 5.6 |
| August 2025 | 6.1 | 6.1 |
| August 2026 | 5.0 | 5.0 |
From June 2026 to August 2026 the practice recorded 4,985 appointments a month, or 449 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 35% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Hillview Medical Centre | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 449 | 561 | 510 |
| Face to face | 74% | 62% | 63% |
| Same day as booked | 35% | 45% | 45% |
| More than 28 days after booking | 9% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%). It has a lower share for osteoporosis (0.2% against 1.2%), peripheral arterial disease (0.3% against 0.6%) and heart failure (0.7% against 1.1%). The practice's patients live in areas with an average deprivation score of 18.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.4% | 15.2% |
| Depression | 18+ yrs | 8.8% | 14.3% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| COPD | All ages | 2.1% | 1.9% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.7% | 74.9% |
Hillview Medical Centre, 60 Bromsgrove Road, Redditch, B97 4RN. Phone: 0152766511. Website: www.hillviewmedicalcentre.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Stephens Surgery | 0.6 km | 68% |
| The Dow Surgery | 0.6 km | 74% |
| Elgar House | 0.7 km | 89% |
| The Bridge Surgery | 1.4 km | 64% |
| The Medical Centre Crabbs Cross | 2.7 km | 75% |
- Elgar House (89% overall experience good)
- St Stephens Surgery (68% overall experience good)
- The Bridge Surgery (64% overall experience good)
- The Dow Surgery (74% overall experience good)
How do patients rate Hillview Medical Centre?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Hillview Medical Centre as good, above the England figure of 77%. 93% found it easy to get through by phone.
How many patients are registered at Hillview Medical Centre?
11,115 patients were registered in September 2026, down 0.6% on a year earlier.
What is Hillview Medical Centre's CQC rating?
Good overall, published in March 2018.
How many GPs does Hillview Medical Centre have?
5.0 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,211 patients per GP against 2,171 across England.
Are appointments at Hillview Medical Centre face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hillview Medical Centre's phone number?
0152766511.