The Medical Centre Crabbs Cross, Redditch: patient reviews and CQC rating
The Medical Centre Crabbs Cross is a GP practice in Redditch with 3,404 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2020. It has 1.9 full-time-equivalent qualified GPs, or 1,824 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Medical Centre Crabbs Cross
Its best result against England is the share who found it easy to contact the practice using the NHS App: 82%, above the England figure of 54%. Its weakest is the share who said the healthcare professional was good at listening to them: 75%, below the England figure of 87%. Of the 11 results in the table, 2 are above England and 2 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 5th of the 9 practices in Redditch with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (87%). 107 patients answered the survey (response rate 25%).
| Survey question | The Medical Centre Crabbs Cross | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 75% | 80% | 77% |
| Easy to contact by phone | 70% | 66% | 57% |
| Easy to contact via the website | 64% | 65% | 58% |
| Easy to contact via the NHS App | 82% | 64% | 54% |
| Reception team helpful | 78% | 89% | 85% |
| Last contact good | 74% | 78% | 73% |
| Wait for appointment about right | 75% | 75% | 69% |
| Listened to well | 75% | 89% | 87% |
| Treated with care and concern | 74% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 94% | 93% |
| Needs met | 89% | 92% | 90% |
In the Friends and Family Test for July 2026, 95% of 61 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Medical Centre Crabbs Cross is Good, published in January 2020. All 5 key questions are rated Good. It held the same rating in the report before (December 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,404 patients were registered at The Medical Centre Crabbs Cross in September 2026, up 1.2% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 1,824 patients per GP, fewer than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 0.3 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 1.2 | 1.2 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 1,245 appointments a month, or 366 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 39% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Medical Centre Crabbs Cross | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 366 | 561 | 510 |
| Face to face | 69% | 62% | 63% |
| Same day as booked | 39% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.1% against 4.6%). It has a lower share for asthma (4.4% against 6.6%). The practice's patients live in areas with an average deprivation score of 19.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.5 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.4% | 15.2% |
| Depression | 18+ yrs | 12.3% | 14.3% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Asthma | 6+ yrs | 4.4% | 6.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| COPD | All ages | 1.5% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.3% | 74.9% |
The Medical Centre Crabbs Cross, 39 Kenilworth Close, Redditch, B97 5JX. Phone: 01527 402149. Website: www.themedicalcentrecrabbscross.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Crabbs Cross Surgery | 0.0 km | 78% |
| The Bridge Surgery | 1.4 km | 64% |
| The Ridgeway Surgery | 2.4 km | 94% |
| Hillview Medical Centre | 2.7 km | 93% |
| The Dow Surgery | 2.9 km | 74% |
- Crabbs Cross Surgery (78% overall experience good)
- Hollyoaks Medical Centre (82% overall experience good)
- Hollywood Medical Practice (88% overall experience good)
- The Ridgeway Surgery (94% overall experience good)
- Winyates Health Centre (73% overall experience good)
How do patients rate The Medical Centre Crabbs Cross?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of The Medical Centre Crabbs Cross as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at The Medical Centre Crabbs Cross?
3,404 patients were registered in September 2026, up 1.2% on a year earlier.
What is The Medical Centre Crabbs Cross's CQC rating?
Good overall, published in January 2020.
How many GPs does The Medical Centre Crabbs Cross have?
1.9 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,824 patients per GP against 2,171 across England.
Are appointments at The Medical Centre Crabbs Cross face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Medical Centre Crabbs Cross's phone number?
01527 402149.