Crabbs Cross Surgery, Redditch: patient reviews and CQC rating
Crabbs Cross Surgery is a GP practice in Redditch with 5,334 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Requires Improvement overall, in a report published in October 2022. It has 2.1 full-time-equivalent qualified GPs, or 2,488 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Crabbs Cross Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 81%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice using the NHS App: 40%, against 54% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 4th of the 9 practices in Redditch with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (74%). 92 patients answered the survey (response rate 27%).
| Survey question | Crabbs Cross Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 78% | 80% | 77% |
| Easy to contact by phone | 59% | 66% | 57% |
| Easy to contact via the website | 49% | 65% | 58% |
| Easy to contact via the NHS App | 40% | 64% | 54% |
| Reception team helpful | 85% | 89% | 85% |
| Last contact good | 73% | 78% | 73% |
| Wait for appointment about right | 81% | 75% | 69% |
| Listened to well | 83% | 89% | 87% |
| Treated with care and concern | 79% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 94% | 93% |
| Needs met | 86% | 92% | 90% |
CQC's overall rating for Crabbs Cross Surgery is Requires Improvement, published in October 2022. 3 key questions are rated differently: Safe Good, Caring Good and Responsive Good. Its previous overall rating was Good (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
5,334 patients were registered at Crabbs Cross Surgery in September 2026, down 1.7% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 2,488 patients per GP, more than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 0.6 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 3,057 appointments a month, or 573 per 1,000 registered patients (England: 510). 33% were face to face (England: 63%). 65% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
75% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Crabbs Cross Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 573 | 561 | 510 |
| Face to face | 33% | 62% | 63% |
| Same day as booked | 65% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (22.7% against 14.3%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.4% against 1.2%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 16.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.0 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.7% | 14.3% |
| High blood pressure | All ages | 15.5% | 15.2% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Cancer | All ages | 4.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| COPD | All ages | 2.3% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 85.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.0% | 74.9% |
Crabbs Cross Surgery, 1 Kenilworth Close, Crabbs Cross, Redditch, B97 5JX. Phone: 01527 544610. Website: www.crabbscrosssurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Medical Centre Crabbs Cross | 0.0 km | 75% |
| The Bridge Surgery | 1.4 km | 64% |
| The Ridgeway Surgery | 2.4 km | 94% |
| Hillview Medical Centre | 2.7 km | 93% |
| The Dow Surgery | 2.9 km | 74% |
- Hollyoaks Medical Centre (82% overall experience good)
- Hollywood Medical Practice (88% overall experience good)
- The Medical Centre Crabbs Cross (75% overall experience good)
- The Ridgeway Surgery (94% overall experience good)
- Winyates Health Centre (73% overall experience good)
How do patients rate Crabbs Cross Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Crabbs Cross Surgery as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Crabbs Cross Surgery?
5,334 patients were registered in September 2026, down 1.7% on a year earlier.
What is Crabbs Cross Surgery's CQC rating?
Requires Improvement overall, published in October 2022.
How many GPs does Crabbs Cross Surgery have?
2.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,488 patients per GP against 2,171 across England.
Are appointments at Crabbs Cross Surgery face to face?
33% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Crabbs Cross Surgery's phone number?
01527 544610.