The Ridgeway Surgery, Redditch: patient reviews and CQC rating
The Ridgeway Surgery is a GP practice in Redditch with 4,872 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 2.2 full-time-equivalent qualified GPs, or 2,256 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Ridgeway Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 88%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 98%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 1st of the 9 practices in Redditch with 50 or more responses. 88% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (91%). 123 patients answered the survey (response rate 41%).
| Survey question | The Ridgeway Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 94% | 80% | 77% |
| Easy to contact by phone | 88% | 66% | 57% |
| Easy to contact via the website | 87% | 65% | 58% |
| Easy to contact via the NHS App | 75% | 64% | 54% |
| Reception team helpful | 99% | 89% | 85% |
| Last contact good | 98% | 78% | 73% |
| Wait for appointment about right | 90% | 75% | 69% |
| Listened to well | 98% | 89% | 87% |
| Treated with care and concern | 98% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 99% | 92% | 90% |
In the Friends and Family Test for July 2026, 95% of 74 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Ridgeway Surgery is Good, published in April 2017. All 5 key questions are rated Good. It held the same rating in the report before (February 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,872 patients were registered at The Ridgeway Surgery in September 2026, up 0.8% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 2,256 patients per GP, close to the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 1.2 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 4.3 |
| August 2024 | 2.2 | 4.3 |
| August 2025 | 2.2 | 4.3 |
| August 2026 | 2.2 | 2.2 |
From June 2026 to August 2026 the practice recorded 2,666 appointments a month, or 547 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 55% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Ridgeway Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 547 | 561 | 510 |
| Face to face | 69% | 62% | 63% |
| Same day as booked | 55% | 45% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (6.1% against 3.8%), high blood pressure (22.9% against 15.2%) and atrial fibrillation (3.4% against 2.2%). It has a lower share for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 8.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.0 years for women and 82.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.9% | 15.2% |
| Depression | 18+ yrs | 13.6% | 14.3% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Cancer | All ages | 6.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 83.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.4% | 74.9% |
The Ridgeway Surgery, 6-8, Feckenham Road, Astwood Bank, Redditch, B96 6DS. Phone: 01527 892418. Website: www.theridgewaysurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Medical Centre Crabbs Cross | 2.4 km | 75% |
| Crabbs Cross Surgery | 2.4 km | 78% |
| Pool Medical Centre | 3.1 km | 90% |
| The Bridge Surgery | 3.7 km | 64% |
| Hillview Medical Centre | 5.1 km | 93% |
- Crabbs Cross Surgery (78% overall experience good)
- Hollyoaks Medical Centre (82% overall experience good)
- Hollywood Medical Practice (88% overall experience good)
- The Medical Centre Crabbs Cross (75% overall experience good)
- Winyates Health Centre (73% overall experience good)
How do patients rate The Ridgeway Surgery?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of The Ridgeway Surgery as good, above the England figure of 77%. 88% found it easy to get through by phone.
How many patients are registered at The Ridgeway Surgery?
4,872 patients were registered in September 2026, up 0.8% on a year earlier.
What is The Ridgeway Surgery's CQC rating?
Good overall, published in April 2017.
How many GPs does The Ridgeway Surgery have?
2.2 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,256 patients per GP against 2,171 across England.
Are appointments at The Ridgeway Surgery face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Ridgeway Surgery's phone number?
01527 892418.