Redditch & Bromsgrove Nightingales PCN: primary care network practices and patient survey
Redditch & Bromsgrove Nightingales PCN is a primary care network of 6 GP practices with 43,663 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England. Its practices have 2,004 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 6 practices in Redditch & Bromsgrove Nightingales PCN with survey results, the share of patients describing their overall experience as good ranges from 73% at Winyates Health Centre to 94% at The Ridgeway Surgery, with a median of 80% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. The Ridgeway Surgery has the highest share finding it easy to get through by phone (88%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Ridgeway Surgery | 4,872 | 94% | 88% | Good | 2,256 |
| Hollywood Medical Practice | 8,319 | 88% | 78% | Good | 1,783 |
| Hollyoaks Medical Centre | 5,068 | 82% | 78% | Good | 1,670 |
| Crabbs Cross Surgery | 5,334 | 78% | 59% | Requires improvement | 2,488 |
| The Medical Centre Crabbs Cross | 3,404 | 75% | 70% | Good | 1,824 |
| Winyates Health Centre | 16,666 | 73% | 42% | Good | 2,104 |
Results for the network as a whole, from 636 responses, against Herefordshire and Worcestershire and England.
| Survey question | Redditch & Bromsgrove Nightingales PCN | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 80% | 80% | 77% |
| Easy to contact by phone | 63% | 66% | 57% |
| Easy to contact via the website | 67% | 65% | 58% |
| Easy to contact via the NHS App | 68% | 64% | 54% |
| Reception team helpful | 87% | 89% | 85% |
| Last contact good | 78% | 78% | 73% |
| Wait for appointment about right | 75% | 75% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 89% | 92% | 90% |
There are 2,004 registered patients per full-time-equivalent qualified GP in Redditch & Bromsgrove Nightingales PCN, close to England's 2,171 and Herefordshire and Worcestershire's 1,893. Practices recorded 530 appointments a month per 1,000 patients (England: 510), 70% of them face to face. 40% of appointments took place on the day they were booked (England: 45%).
23% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.5% over the year (England: shrank 1.1%).
| Measure | Redditch & Bromsgrove Nightingales PCN | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Patients per qualified GP | 2,004 | 1,893 | 2,171 |
| Appointments per 1,000 patients a month | 530 | 561 | 510 |
| Face-to-face appointments | 70% | 62% | 63% |
| Same day as booked | 40% | 45% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 23% | 25% | 19% |
Relative to England, the register furthest above England's rate at practices in Redditch & Bromsgrove Nightingales PCN is palliative care (0.9% against 0.6%), and the furthest below is osteoporosis (0.6% against 1.2%).
| Condition register | Age group | Redditch & Bromsgrove Nightingales PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 18.5% | 14.3% | 6,552 |
| High blood pressure | All ages | 18.2% | 15.2% | 8,070 |
| Diabetes | 17+ yrs | 8.6% | 7.9% | 3,080 |
| Asthma | 6+ yrs | 6.7% | 6.6% | 2,809 |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% | 2,186 |
| Cancer | All ages | 4.7% | 3.8% | 2,064 |
| Coronary heart disease | All ages | 3.6% | 3.0% | 1,602 |
| Atrial fibrillation | All ages | 2.7% | 2.2% | 1,195 |
| COPD | All ages | 2.5% | 1.9% | 1,104 |
| Stroke and TIA | All ages | 2.2% | 1.9% | 994 |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% | 416 |
| Heart failure | All ages | 1.0% | 1.1% | 445 |
| Palliative care | All ages | 0.9% | 0.6% | 408 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 287 |
| Dementia | All ages | 0.8% | 0.8% | 335 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 297 |
| Serious mental illness | All ages | 0.6% | 1.0% | 285 |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% | 114 |
| Learning disability | All ages | 0.5% | 0.6% | 223 |
- North & West Herefordshire PCN (5 practices)
- Redditch & Bromsgrove & District PCN (9 practices)
- Redditch & Bromsgrove Kingfisher PCN (5 practices)
- South & West Herefordshire PCN (6 practices)
- South Worcs Pershore & Upton PCN (3 practices)
- South Worcs Vale of Evesham Health PCN (7 practices)
- South Worcs Worcester City GP PCN (9 practices)
- Wyre Forest Health Partnership PCN (5 practices)
Which practices are in Redditch & Bromsgrove Nightingales PCN?
Crabbs Cross Surgery, Hollyoaks Medical Centre, Hollywood Medical Practice, The Medical Centre Crabbs Cross, The Ridgeway Surgery and Winyates Health Centre.
How do patients rate Redditch & Bromsgrove Nightingales PCN?
80% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Redditch & Bromsgrove Nightingales PCN cover?
43,663 registered patients across 6 practices in September 2026.
How many patients per GP does Redditch & Bromsgrove Nightingales PCN have?
2,004 per full-time-equivalent qualified GP, against 2,171 across England.