South & West Herefordshire PCN: primary care network practices and patient survey
South & West Herefordshire PCN is a primary care network of 6 GP practices with 43,790 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,695 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 6 practices in South & West Herefordshire PCN with survey results, the share of patients describing their overall experience as good ranges from 79% at Fownhope Medical Centre to 98% at Kingstone Surgery, with a median of 88% (England: 77%). 4 are above England and 0 below by more than the survey's margin of error. Kingstone Surgery has the highest share finding it easy to get through by phone (94%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Kingstone Surgery | 5,762 | 98% | 94% | Good | 1,372 |
| Golden Valley Practice | 5,709 | 89% | 77% | Good | 1,870 |
| Alton Street Surgery | 11,640 | 88% | 79% | Outstanding | 1,825 |
| Much Birch Surgery | 5,139 | 88% | 89% | Good | 1,554 |
| Pendeen Surgery | 8,823 | 83% | 72% | Good | 2,112 |
| Fownhope Medical Centre | 6,717 | 79% | 79% | Outstanding | 1,423 |
Results for the network as a whole, from 680 responses, against Herefordshire and Worcestershire and England.
| Survey question | South & West Herefordshire PCN | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 87% | 80% | 77% |
| Easy to contact by phone | 80% | 66% | 57% |
| Easy to contact via the website | 71% | 65% | 58% |
| Easy to contact via the NHS App | 74% | 64% | 54% |
| Reception team helpful | 93% | 89% | 85% |
| Last contact good | 87% | 78% | 73% |
| Wait for appointment about right | 78% | 75% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 94% | 92% | 90% |
There are 1,695 registered patients per full-time-equivalent qualified GP in South & West Herefordshire PCN, fewer than England's 2,171 and Herefordshire and Worcestershire's 1,893. Practices recorded 581 appointments a month per 1,000 patients (England: 510), 63% of them face to face. 43% of appointments took place on the day they were booked (England: 45%).
30% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.7% over the year (England: shrank 1.1%).
| Measure | South & West Herefordshire PCN | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Patients per qualified GP | 1,695 | 1,893 | 2,171 |
| Appointments per 1,000 patients a month | 581 | 561 | 510 |
| Face-to-face appointments | 63% | 62% | 63% |
| Same day as booked | 43% | 45% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 30% | 25% | 19% |
Relative to England, the register furthest above England's rate at practices in South & West Herefordshire PCN is osteoporosis (1.9% against 1.2%), and the furthest below is serious mental illness (0.7% against 1.0%).
| Condition register | Age group | South & West Herefordshire PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 19.4% | 15.2% | 8,533 |
| Depression | 18+ yrs | 13.9% | 14.3% | 5,066 |
| Diabetes | 17+ yrs | 7.5% | 7.9% | 2,762 |
| Asthma | 6+ yrs | 7.2% | 6.6% | 3,029 |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% | 2,204 |
| Cancer | All ages | 5.4% | 3.8% | 2,385 |
| Coronary heart disease | All ages | 3.5% | 3.0% | 1,521 |
| Atrial fibrillation | All ages | 3.3% | 2.2% | 1,466 |
| Stroke and TIA | All ages | 2.7% | 1.9% | 1,193 |
| COPD | All ages | 2.3% | 1.9% | 1,017 |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% | 420 |
| Heart failure | All ages | 1.6% | 1.1% | 690 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 383 |
| Dementia | All ages | 0.9% | 0.8% | 390 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 285 |
| Serious mental illness | All ages | 0.7% | 1.0% | 322 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 280 |
| Learning disability | All ages | 0.6% | 0.6% | 250 |
| Palliative care | All ages | 0.4% | 0.6% | 180 |
- East Herefordshire PCN (4 practices)
- North & West Herefordshire PCN (5 practices)
- Redditch & Bromsgrove & District PCN (9 practices)
- Redditch & Bromsgrove Kingfisher PCN (5 practices)
- Redditch & Bromsgrove Nightingales PCN (6 practices)
- South Worcs Worcester City GP PCN (9 practices)
- The Wbc (Hereford City) PCN (3 practices)
- Wyre Forest Health Partnership PCN (5 practices)
Which practices are in South & West Herefordshire PCN?
Alton Street Surgery, Fownhope Medical Centre, Golden Valley Practice, Kingstone Surgery, Much Birch Surgery and Pendeen Surgery.
How do patients rate South & West Herefordshire PCN?
87% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does South & West Herefordshire PCN cover?
43,790 registered patients across 6 practices in September 2026.
How many patients per GP does South & West Herefordshire PCN have?
1,695 per full-time-equivalent qualified GP, against 2,171 across England.