Golden Valley Practice, Hereford: patient reviews and CQC rating
Golden Valley Practice is a GP practice in Hereford with 5,709 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in February 2020. It has 3.1 full-time-equivalent qualified GPs, or 1,870 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Golden Valley Practice
Its best result against England is the share who found it easy to contact the practice through its website: 80%, above the England figure of 58%. Its result closest to England is the share who said the wait for their last appointment was about right: 74%, against 69% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 3rd of the 9 practices in Hereford with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (84%). 99 patients answered the survey (response rate 34%).
| Survey question | Golden Valley Practice | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 89% | 80% | 77% |
| Easy to contact by phone | 77% | 66% | 57% |
| Easy to contact via the website | 80% | 65% | 58% |
| Easy to contact via the NHS App | 59% | 64% | 54% |
| Reception team helpful | 93% | 89% | 85% |
| Last contact good | 83% | 78% | 73% |
| Wait for appointment about right | 74% | 75% | 69% |
| Listened to well | 94% | 89% | 87% |
| Treated with care and concern | 95% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 98% | 92% | 90% |
In the Friends and Family Test for July 2026, 79% of 63 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Golden Valley Practice is Good, published in February 2020. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,709 patients were registered at Golden Valley Practice in September 2026, down 2.0% on a year earlier (England: down 1.1%).
32% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 1,870 patients per GP, fewer than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 1.5 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 4.2 |
| August 2024 | 3.7 | 4.8 |
| August 2025 | 3.6 | 3.6 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 2,982 appointments a month, or 522 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 26% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Golden Valley Practice | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 522 | 561 | 510 |
| Face to face | 74% | 62% | 63% |
| Same day as booked | 26% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.2% against 1.2%), chronic kidney disease (8.2% against 4.6%) and cancer (5.4% against 3.8%). It has a lower share for depression (10.7% against 14.3%). The practice's patients live in areas with an average deprivation score of 22.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.7 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.4% | 15.2% |
| Depression | 18+ yrs | 10.7% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.2% | 4.6% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Osteoporosis | 50+ yrs | 2.2% | 1.2% |
| Heart failure | All ages | 1.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.6% | 74.9% |
Golden Valley Practice, The Surgery, Ewyas Harold, Hereford, HR2 0EU. Phone: 01981 240320. Website: www.goldenvalleypractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kingstone Surgery | 8.5 km | 98% |
| Much Birch Surgery | 11.7 km | 88% |
| Belmont Medical Centre | 14.3 km | 71% |
| Wargrave House Surgery | 16.8 km | 61% |
| Cantilupe Surgery | 16.8 km | 82% |
- Alton Street Surgery (88% overall experience good)
- Fownhope Medical Centre (79% overall experience good)
- Kingstone Surgery (98% overall experience good)
- Much Birch Surgery (88% overall experience good)
- Pendeen Surgery (83% overall experience good)
How do patients rate Golden Valley Practice?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Golden Valley Practice as good, above the England figure of 77%. 77% found it easy to get through by phone.
How many patients are registered at Golden Valley Practice?
5,709 patients were registered in September 2026, down 2.0% on a year earlier.
What is Golden Valley Practice's CQC rating?
Good overall, published in February 2020.
How many GPs does Golden Valley Practice have?
3.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,870 patients per GP against 2,171 across England.
Are appointments at Golden Valley Practice face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Golden Valley Practice's phone number?
01981 240320.