Fownhope Medical Centre, Hereford: patient reviews and CQC rating
Fownhope Medical Centre is a GP practice in Hereford with 6,717 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Outstanding overall, in a report published in February 2020. It has 4.7 full-time-equivalent qualified GPs, or 1,423 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Fownhope Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 83%, below the England figure of 93%. Of the 11 results in the table, 4 are above England and 3 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 6th of the 9 practices in Hereford with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 15 points lower than in 2025 (94%). 117 patients answered the survey (response rate 39%).
| Survey question | Fownhope Medical Centre | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 79% | 80% | 77% |
| Easy to contact by phone | 79% | 66% | 57% |
| Easy to contact via the website | 70% | 65% | 58% |
| Easy to contact via the NHS App | 72% | 64% | 54% |
| Reception team helpful | 90% | 89% | 85% |
| Last contact good | 84% | 78% | 73% |
| Wait for appointment about right | 69% | 75% | 69% |
| Listened to well | 78% | 89% | 87% |
| Treated with care and concern | 78% | 88% | 86% |
| Confidence and trust in the clinician | 83% | 94% | 93% |
| Needs met | 89% | 92% | 90% |
In the Friends and Family Test for July 2026, 94% of 106 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Fownhope Medical Centre is Outstanding, published in February 2020. 2 key questions are rated differently: Safe Good and Effective Good. Its previous overall rating was Good (January 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Good |
6,717 patients were registered at Fownhope Medical Centre in September 2026, down 1.1% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 1,423 patients per GP, fewer than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 1.9 nurses and 4.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 6.2 |
| August 2024 | 4.0 | 5.7 |
| August 2025 | 4.2 | 6.1 |
| August 2026 | 4.7 | 5.8 |
From June 2026 to August 2026 the practice recorded 4,937 appointments a month, or 735 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 49% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Fownhope Medical Centre | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 735 | 561 | 510 |
| Face to face | 81% | 62% | 63% |
| Same day as booked | 49% | 45% | 45% |
| More than 28 days after booking | 11% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.8% against 1.2%), stroke or TIA (3.1% against 1.9%) and heart failure (1.8% against 1.1%). The practice's patients live in areas with an average deprivation score of 16.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.3 years for women and 82.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.1% | 15.2% |
| Depression | 18+ yrs | 14.5% | 14.3% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Cancer | All ages | 6.0% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| Osteoporosis | 50+ yrs | 2.8% | 1.2% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.1% | 74.9% |
Fownhope Medical Centre, Lower Island Orchard, Common Hill Lane, Fownhope, Hereford, HR1 4PZ. Phone: 01432 860235. Website: www.fownhopesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wargrave House Surgery | 9.6 km | 61% |
| Cantilupe Surgery | 9.6 km | 82% |
| Much Birch Surgery | 9.7 km | 88% |
| Station Medical Centre | 10.0 km | 56% |
| Belmont Medical Centre | 10.6 km | 71% |
- Alton Street Surgery (88% overall experience good)
- Golden Valley Practice (89% overall experience good)
- Kingstone Surgery (98% overall experience good)
- Much Birch Surgery (88% overall experience good)
- Pendeen Surgery (83% overall experience good)
How do patients rate Fownhope Medical Centre?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Fownhope Medical Centre as good, against 77% across England. 79% found it easy to get through by phone.
How many patients are registered at Fownhope Medical Centre?
6,717 patients were registered in September 2026, down 1.1% on a year earlier.
What is Fownhope Medical Centre's CQC rating?
Outstanding overall, published in February 2020.
How many GPs does Fownhope Medical Centre have?
4.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,423 patients per GP against 2,171 across England.
Are appointments at Fownhope Medical Centre face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Fownhope Medical Centre's phone number?
01432 860235.