Kingstone Surgery, Hereford: patient reviews and CQC rating
Kingstone Surgery is a GP practice in Hereford with 5,762 registered patients (September 2026). In the 2026 GP Patient Survey, 98% of its patients described their overall experience as good, above the England figure of 77% (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 4.2 full-time-equivalent qualified GPs, or 1,372 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kingstone Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 94%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 100%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 1st of the 9 practices in Hereford with 50 or more responses. 94% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (98%). 124 patients answered the survey (response rate 46%).
| Survey question | Kingstone Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 98% | 80% | 77% |
| Easy to contact by phone | 94% | 66% | 57% |
| Easy to contact via the website | 91% | 65% | 58% |
| Easy to contact via the NHS App | 90% | 64% | 54% |
| Reception team helpful | 100% | 89% | 85% |
| Last contact good | 100% | 78% | 73% |
| Wait for appointment about right | 89% | 75% | 69% |
| Listened to well | 100% | 89% | 87% |
| Treated with care and concern | 100% | 88% | 86% |
| Confidence and trust in the clinician | 100% | 94% | 93% |
| Needs met | 99% | 92% | 90% |
In the Friends and Family Test for July 2026, 97% of 79 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Kingstone Surgery is Good, published in October 2016. One key question is rated differently: Caring Outstanding. It held the same rating in the report before (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
5,762 patients were registered at Kingstone Surgery in September 2026, up 2.3% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 1,372 patients per GP, fewer than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 0.9 nurses and 7.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 4.1 |
| August 2024 | 4.3 | 5.4 |
| August 2025 | 4.3 | 5.4 |
| August 2026 | 4.2 | 6.1 |
From June 2026 to August 2026 the practice recorded 3,110 appointments a month, or 540 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 35% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Kingstone Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 540 | 561 | 510 |
| Face to face | 74% | 62% | 63% |
| Same day as booked | 35% | 45% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.3% against 1.2%), stroke or TIA (2.8% against 1.9%) and atrial fibrillation (3.1% against 2.2%). It has a lower share for serious mental illness (0.5% against 1.0%). The practice's patients live in areas with an average deprivation score of 20.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.0 years for women and 81.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.5% | 15.2% |
| Depression | 18+ yrs | 12.1% | 14.3% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.8% | 1.9% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| COPD | All ages | 2.2% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 83.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.7% | 74.9% |
100% of the practice's patients live in the HR2 postcode district. 100% live in Herefordshire, County of, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| HR2 | 5,665 | 100% |
Kingstone Surgery, The Surgery, Kingstone, Hereford, HR2 9HN. Phone: 01981 250215. Website: www.kingstonesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Belmont Medical Centre | 7.3 km | 71% |
| Golden Valley Practice | 8.5 km | 89% |
| Wargrave House Surgery | 9.6 km | 61% |
| Cantilupe Surgery | 9.6 km | 82% |
| Station Medical Centre | 9.9 km | 56% |
- Alton Street Surgery (88% overall experience good)
- Fownhope Medical Centre (79% overall experience good)
- Golden Valley Practice (89% overall experience good)
- Much Birch Surgery (88% overall experience good)
- Pendeen Surgery (83% overall experience good)
How do patients rate Kingstone Surgery?
In the 2026 GP Patient Survey, 98% of patients described their overall experience of Kingstone Surgery as good, above the England figure of 77%. 94% found it easy to get through by phone.
How many patients are registered at Kingstone Surgery?
5,762 patients were registered in September 2026, up 2.3% on a year earlier.
What is Kingstone Surgery's CQC rating?
Good overall, published in October 2016.
How many GPs does Kingstone Surgery have?
4.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,372 patients per GP against 2,171 across England.
Are appointments at Kingstone Surgery face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kingstone Surgery's phone number?
01981 250215.