Cantilupe Surgery, Hereford: patient reviews and CQC rating
Cantilupe Surgery is a GP practice in Hereford with 12,430 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 6.4 full-time-equivalent qualified GPs, or 1,956 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cantilupe Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 69%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 49%, below the England figure of 69%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 5th of the 9 practices in Hereford with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (81%). 116 patients answered the survey (response rate 38%).
| Survey question | Cantilupe Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 82% | 80% | 77% |
| Easy to contact by phone | 61% | 66% | 57% |
| Easy to contact via the website | 64% | 65% | 58% |
| Easy to contact via the NHS App | 69% | 64% | 54% |
| Reception team helpful | 93% | 89% | 85% |
| Last contact good | 80% | 78% | 73% |
| Wait for appointment about right | 49% | 75% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 86% | 88% | 86% |
| Confidence and trust in the clinician | 100% | 94% | 93% |
| Needs met | 93% | 92% | 90% |
In the Friends and Family Test for July 2026, 94% of 474 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cantilupe Surgery is Good, published in January 2024. All 5 key questions are rated Good. It held the same rating in the report before (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,430 patients were registered at Cantilupe Surgery in September 2026, down 1.6% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 6.4 full-time-equivalent qualified GPs, there are 1,956 patients per GP, close to the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 5.5 nurses and 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 5.6 |
| August 2024 | 4.3 | 4.3 |
| August 2025 | 5.1 | 6.2 |
| August 2026 | 6.4 | 7.4 |
From June 2026 to August 2026 the practice recorded 8,239 appointments a month, or 663 per 1,000 registered patients (England: 510). 39% were face to face (England: 63%). 53% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Cantilupe Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 663 | 561 | 510 |
| Face to face | 39% | 62% | 63% |
| Same day as booked | 53% | 45% | 45% |
| More than 28 days after booking | 12% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.8% against 1.2%), a learning disability (1.1% against 0.6%) and heart failure (2.0% against 1.1%). The practice's patients live in areas with an average deprivation score of 14.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.2 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.9% | 15.2% |
| Depression | 18+ yrs | 13.9% | 14.3% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.9% | 4.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Osteoporosis | 50+ yrs | 2.8% | 1.2% |
| COPD | All ages | 2.8% | 1.9% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Heart failure | All ages | 2.0% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.2% | 74.9% |
Cantilupe Surgery, 51 St Owen Street, Hereford, HR1 2JB. Phone: 01432 268031. Website: www.cantilupe.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wargrave House Surgery | 0.0 km | 61% |
| Station Medical Centre | 0.7 km | 56% |
| Belmont Medical Centre | 2.4 km | 71% |
| Much Birch Surgery | 9.5 km | 88% |
| Kingstone Surgery | 9.6 km | 98% |
- Belmont Medical Centre (71% overall experience good)
- Wargrave House Surgery (61% overall experience good)
How do patients rate Cantilupe Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Cantilupe Surgery as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Cantilupe Surgery?
12,430 patients were registered in September 2026, down 1.6% on a year earlier.
What is Cantilupe Surgery's CQC rating?
Good overall, published in January 2024.
How many GPs does Cantilupe Surgery have?
6.4 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,956 patients per GP against 2,171 across England.
Are appointments at Cantilupe Surgery face to face?
39% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cantilupe Surgery's phone number?
01432 268031.