The Wbc (Hereford City) PCN: primary care network practices and patient survey
The Wbc (Hereford City) PCN is a primary care network of 3 GP practices with 31,536 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England. Its practices have 2,090 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in The Wbc (Hereford City) PCN with survey results, the share of patients describing their overall experience as good ranges from 61% at Wargrave House Surgery to 82% at Cantilupe Surgery, with a median of 71% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. Belmont Medical Centre has the highest share finding it easy to get through by phone (65%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Cantilupe Surgery | 12,430 | 82% | 61% | Good | 1,956 |
| Belmont Medical Centre | 10,901 | 71% | 65% | Good | 1,937 |
| Wargrave House Surgery | 8,205 | 61% | 36% | Good | 2,639 |
Results for the network as a whole, from 295 responses, against Herefordshire and Worcestershire and England.
| Survey question | The Wbc (Hereford City) PCN | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 73% | 80% | 77% |
| Easy to contact by phone | 56% | 66% | 57% |
| Easy to contact via the website | 55% | 65% | 58% |
| Easy to contact via the NHS App | 58% | 64% | 54% |
| Reception team helpful | 80% | 89% | 85% |
| Last contact good | 66% | 78% | 73% |
| Wait for appointment about right | 50% | 75% | 69% |
| Listened to well | 85% | 89% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 89% | 92% | 90% |
There are 2,090 registered patients per full-time-equivalent qualified GP in The Wbc (Hereford City) PCN, close to England's 2,171 and Herefordshire and Worcestershire's 1,893. Practices recorded 610 appointments a month per 1,000 patients (England: 510), 42% of them face to face. 51% of appointments took place on the day they were booked (England: 45%).
23% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.2% over the year (England: shrank 1.1%).
| Measure | The Wbc (Hereford City) PCN | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Patients per qualified GP | 2,090 | 1,893 | 2,171 |
| Appointments per 1,000 patients a month | 610 | 561 | 510 |
| Face-to-face appointments | 42% | 62% | 63% |
| Same day as booked | 51% | 45% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 23% | 25% | 19% |
Relative to England, the register furthest above England's rate at practices in The Wbc (Hereford City) PCN is osteoporosis (2.1% against 1.2%).
| Condition register | Age group | The Wbc (Hereford City) PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 18.3% | 15.2% | 5,747 |
| Depression | 18+ yrs | 15.9% | 14.3% | 4,039 |
| Diabetes | 17+ yrs | 7.9% | 7.9% | 2,045 |
| Asthma | 6+ yrs | 6.7% | 6.6% | 1,992 |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% | 1,555 |
| Cancer | All ages | 4.8% | 3.8% | 1,502 |
| Coronary heart disease | All ages | 3.4% | 3.0% | 1,077 |
| Atrial fibrillation | All ages | 2.8% | 2.2% | 878 |
| COPD | All ages | 2.6% | 1.9% | 829 |
| Stroke and TIA | All ages | 2.5% | 1.9% | 796 |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% | 287 |
| Heart failure | All ages | 1.5% | 1.1% | 472 |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% | 305 |
| Serious mental illness | All ages | 1.1% | 1.0% | 346 |
| Dementia | All ages | 1.1% | 0.8% | 335 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 251 |
| Palliative care | All ages | 0.9% | 0.6% | 268 |
| Learning disability | All ages | 0.8% | 0.6% | 265 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 220 |
- East Herefordshire PCN (4 practices)
- North & West Herefordshire PCN (5 practices)
- Redditch & Bromsgrove & District PCN (9 practices)
- Redditch & Bromsgrove Kingfisher PCN (5 practices)
- Redditch & Bromsgrove Nightingales PCN (6 practices)
- South & West Herefordshire PCN (6 practices)
- South Worcs Worcester City GP PCN (9 practices)
- Wyre Forest Health Partnership PCN (5 practices)
Which practices are in The Wbc (Hereford City) PCN?
Belmont Medical Centre, Cantilupe Surgery and Wargrave House Surgery.
How do patients rate The Wbc (Hereford City) PCN?
73% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does The Wbc (Hereford City) PCN cover?
31,536 registered patients across 3 practices in September 2026.
How many patients per GP does The Wbc (Hereford City) PCN have?
2,090 per full-time-equivalent qualified GP, against 2,171 across England.