Wargrave House Surgery, Hereford: patient reviews and CQC rating
Wargrave House Surgery is a GP practice in Hereford with 8,205 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 3.1 full-time-equivalent qualified GPs, or 2,639 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Wargrave House Surgery
Its best result against England is the share who said they were treated with care and concern: 89%, against 86% across England. Its weakest is the share who described their last contact with the practice as good: 46%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 8th of the 9 practices in Hereford with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (58%). 96 patients answered the survey (response rate 29%).
| Survey question | Wargrave House Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 61% | 80% | 77% |
| Easy to contact by phone | 36% | 66% | 57% |
| Easy to contact via the website | 42% | 65% | 58% |
| Easy to contact via the NHS App | 48% | 64% | 54% |
| Reception team helpful | 66% | 89% | 85% |
| Last contact good | 46% | 78% | 73% |
| Wait for appointment about right | 44% | 75% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 94% | 93% |
| Needs met | 90% | 92% | 90% |
In the Friends and Family Test for July 2026, 82% of 33 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Wargrave House Surgery is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,205 patients were registered at Wargrave House Surgery in September 2026, down 1.3% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,639 patients per GP, more than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 0.8 nurses and 5.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 3.3 |
| August 2024 | 2.7 | 2.7 |
| August 2025 | 3.1 | 4.0 |
| August 2026 | 3.1 | 4.2 |
From June 2026 to August 2026 the practice recorded 5,589 appointments a month, or 681 per 1,000 registered patients (England: 510). 37% were face to face (England: 63%). 51% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Wargrave House Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 681 | 561 | 510 |
| Face to face | 37% | 62% | 63% |
| Same day as booked | 51% | 45% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.3% against 0.8%), palliative or supportive care needs (0.8% against 0.6%) and stroke or TIA (2.6% against 1.9%). The practice's patients live in areas with an average deprivation score of 18.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.0 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.5% | 15.2% |
| Depression | 18+ yrs | 16.3% | 14.3% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 2.5% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Dementia | All ages | 1.3% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.1% | 74.9% |
Wargrave House Surgery, 23 St Owen Street, Hereford, HR1 2JB. Phone: 01432 272285. Website: www.wargravehousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cantilupe Surgery | 0.0 km | 82% |
| Station Medical Centre | 0.7 km | 56% |
| Belmont Medical Centre | 2.4 km | 71% |
| Much Birch Surgery | 9.5 km | 88% |
| Kingstone Surgery | 9.6 km | 98% |
- Belmont Medical Centre (71% overall experience good)
- Cantilupe Surgery (82% overall experience good)
How do patients rate Wargrave House Surgery?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of Wargrave House Surgery as good, below the England figure of 77%. 36% found it easy to get through by phone.
How many patients are registered at Wargrave House Surgery?
8,205 patients were registered in September 2026, down 1.3% on a year earlier.
What is Wargrave House Surgery's CQC rating?
Good overall, published in January 2017.
How many GPs does Wargrave House Surgery have?
3.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,639 patients per GP against 2,171 across England.
Are appointments at Wargrave House Surgery face to face?
37% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Wargrave House Surgery's phone number?
01432 272285.