Belmont Medical Centre, Hereford: patient reviews and CQC rating
Belmont Medical Centre is a GP practice in Hereford with 10,901 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 5.6 full-time-equivalent qualified GPs, or 1,937 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Belmont Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 65%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 55%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 7th of the 9 practices in Hereford with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (78%). 83 patients answered the survey (response rate 24%).
| Survey question | Belmont Medical Centre | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 71% | 80% | 77% |
| Easy to contact by phone | 65% | 66% | 57% |
| Easy to contact via the website | 59% | 65% | 58% |
| Easy to contact via the NHS App | 56% | 64% | 54% |
| Reception team helpful | 75% | 89% | 85% |
| Last contact good | 65% | 78% | 73% |
| Wait for appointment about right | 55% | 75% | 69% |
| Listened to well | 75% | 89% | 87% |
| Treated with care and concern | 77% | 88% | 86% |
| Confidence and trust in the clinician | 84% | 94% | 93% |
| Needs met | 84% | 92% | 90% |
In the Friends and Family Test for July 2026, 91% of 198 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Belmont Medical Centre is Good, published in October 2017. One key question is rated differently: Responsive Requires Improvement. Its previous overall rating was Requires Improvement (April 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
10,901 patients were registered at Belmont Medical Centre in September 2026, up 3.6% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 1,937 patients per GP, fewer than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 4.3 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 5.5 |
| August 2024 | 4.9 | 6.3 |
| August 2025 | 5.3 | 8.1 |
| August 2026 | 5.6 | 7.3 |
From June 2026 to August 2026 the practice recorded 5,420 appointments a month, or 497 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 48% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Belmont Medical Centre | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 497 | 561 | 510 |
| Face to face | 50% | 62% | 63% |
| Same day as booked | 48% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.1% against 1.2%), palliative or supportive care needs (0.8% against 0.6%) and COPD (2.6% against 1.9%). The practice's patients live in areas with an average deprivation score of 22.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.1 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.3% | 14.3% |
| High blood pressure | All ages | 16.2% | 15.2% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| COPD | All ages | 2.6% | 1.9% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Palliative care | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
Belmont Medical Centre, Eastholme Avenue, Hereford, HR2 7XT. Phone: 01432 354366. Website: www.belmontmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wargrave House Surgery | 2.4 km | 61% |
| Cantilupe Surgery | 2.4 km | 82% |
| Station Medical Centre | 3.0 km | 56% |
| Kingstone Surgery | 7.3 km | 98% |
| Much Birch Surgery | 8.0 km | 88% |
- Cantilupe Surgery (82% overall experience good)
- Wargrave House Surgery (61% overall experience good)
How do patients rate Belmont Medical Centre?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Belmont Medical Centre as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Belmont Medical Centre?
10,901 patients were registered in September 2026, up 3.6% on a year earlier.
What is Belmont Medical Centre's CQC rating?
Good overall, published in October 2017.
How many GPs does Belmont Medical Centre have?
5.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,937 patients per GP against 2,171 across England.
Are appointments at Belmont Medical Centre face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Belmont Medical Centre's phone number?
01432 354366.