East Herefordshire PCN: primary care network practices and patient survey
East Herefordshire PCN is a primary care network of 4 GP practices with 30,470 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England. Its practices have 1,411 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in East Herefordshire PCN with survey results, the share of patients describing their overall experience as good ranges from 62% at Ledbury Health Partnership to 95% at Cradley Surgery, with a median of 87% (England: 77%). 2 are above England and 1 below by more than the survey's margin of error. Cradley Surgery has the highest share finding it easy to get through by phone (93%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Cradley Surgery | 3,951 | 95% | 93% | Good | 988 |
| Nunwell Surgery | 9,643 | 93% | 88% | Good | 1,446 |
| Colwall Surgery | 3,097 | 81% | 84% | Good | 1,290 |
| Ledbury Health Partnership | 13,779 | 62% | 43% | Good | 1,617 |
Results for the network as a whole, from 470 responses, against Herefordshire and Worcestershire and England.
| Survey question | East Herefordshire PCN | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 78% | 80% | 77% |
| Easy to contact by phone | 69% | 66% | 57% |
| Easy to contact via the website | 69% | 65% | 58% |
| Easy to contact via the NHS App | 72% | 64% | 54% |
| Reception team helpful | 86% | 89% | 85% |
| Last contact good | 79% | 78% | 73% |
| Wait for appointment about right | 74% | 75% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 93% | 92% | 90% |
There are 1,411 registered patients per full-time-equivalent qualified GP in East Herefordshire PCN, fewer than England's 2,171 and Herefordshire and Worcestershire's 1,893. Practices recorded 622 appointments a month per 1,000 patients (England: 510), 61% of them face to face. 49% of appointments took place on the day they were booked (England: 45%).
32% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.4% over the year (England: shrank 1.1%).
| Measure | East Herefordshire PCN | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Patients per qualified GP | 1,411 | 1,893 | 2,171 |
| Appointments per 1,000 patients a month | 622 | 561 | 510 |
| Face-to-face appointments | 61% | 62% | 63% |
| Same day as booked | 49% | 45% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 32% | 25% | 19% |
Relative to England, the register furthest above England's rate at practices in East Herefordshire PCN is osteoporosis (2.3% against 1.2%), and the furthest below is serious mental illness (0.8% against 1.0%).
| Condition register | Age group | East Herefordshire PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 21.4% | 15.2% | 6,432 |
| Depression | 18+ yrs | 14.1% | 14.3% | 3,616 |
| Asthma | 6+ yrs | 7.9% | 6.6% | 2,275 |
| Diabetes | 17+ yrs | 7.8% | 7.9% | 2,010 |
| Chronic kidney disease | 18+ yrs | 7.1% | 4.6% | 1,809 |
| Cancer | All ages | 6.1% | 3.8% | 1,850 |
| Coronary heart disease | All ages | 4.0% | 3.0% | 1,206 |
| Atrial fibrillation | All ages | 3.9% | 2.2% | 1,160 |
| Stroke and TIA | All ages | 2.9% | 1.9% | 868 |
| COPD | All ages | 2.5% | 1.9% | 767 |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% | 372 |
| Heart failure | All ages | 2.0% | 1.1% | 611 |
| Dementia | All ages | 1.2% | 0.8% | 355 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 257 |
| Serious mental illness | All ages | 0.8% | 1.0% | 246 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 207 |
| Palliative care | All ages | 0.7% | 0.6% | 204 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 200 |
| Learning disability | All ages | 0.6% | 0.6% | 193 |
- North & West Herefordshire PCN (5 practices)
- Redditch & Bromsgrove & District PCN (9 practices)
- Redditch & Bromsgrove Kingfisher PCN (5 practices)
- Redditch & Bromsgrove Nightingales PCN (6 practices)
- South & West Herefordshire PCN (6 practices)
- South Worcs Worcester City GP PCN (9 practices)
- The Wbc (Hereford City) PCN (3 practices)
- Wyre Forest Health Partnership PCN (5 practices)
Which practices are in East Herefordshire PCN?
Colwall Surgery, Cradley Surgery, Ledbury Health Partnership and Nunwell Surgery.
How do patients rate East Herefordshire PCN?
78% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does East Herefordshire PCN cover?
30,470 registered patients across 4 practices in September 2026.
How many patients per GP does East Herefordshire PCN have?
1,411 per full-time-equivalent qualified GP, against 2,171 across England.