Pendeen Surgery, Ross On Wye: patient reviews and CQC rating
Pendeen Surgery is a GP practice in Ross On Wye with 8,823 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 4.2 full-time-equivalent qualified GPs, or 2,112 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pendeen Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 70%, above the England figure of 54%. Its result closest to England is the share who said their needs were met at their last appointment: 91%, against 90% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
72% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (82%). 115 patients answered the survey (response rate 40%).
| Survey question | Pendeen Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 83% | 80% | 77% |
| Easy to contact by phone | 72% | 66% | 57% |
| Easy to contact via the website | 60% | 65% | 58% |
| Easy to contact via the NHS App | 70% | 64% | 54% |
| Reception team helpful | 94% | 89% | 85% |
| Last contact good | 85% | 78% | 73% |
| Wait for appointment about right | 76% | 75% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 91% | 92% | 90% |
In the Friends and Family Test for July 2026, 83% of 72 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pendeen Surgery is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,823 patients were registered at Pendeen Surgery in September 2026, down 0.7% on a year earlier (England: down 1.1%).
32% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 2,112 patients per GP, close to the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 3.9 nurses and 3.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 6.9 |
| August 2024 | 4.2 | 8.0 |
| August 2025 | 4.2 | 9.1 |
| August 2026 | 4.2 | 9.1 |
From June 2026 to August 2026 the practice recorded 4,876 appointments a month, or 553 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 40% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Pendeen Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 553 | 561 | 510 |
| Face to face | 58% | 62% | 63% |
| Same day as booked | 40% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.3% against 1.1%), cancer (6.5% against 3.8%) and atrial fibrillation (3.4% against 2.2%). The practice's patients live in areas with an average deprivation score of 16.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.6 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.7% | 15.2% |
| Depression | 18+ yrs | 13.7% | 14.3% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Cancer | All ages | 6.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Stroke and TIA | All ages | 2.9% | 1.9% |
| COPD | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 2.3% | 1.1% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.7% | 74.9% |
Pendeen Surgery, Kent Avenue, Ross On Wye, HR9 5AH. Phone: 01989 763535. Website: www.pendeensurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Alton Street Surgery | 0.1 km | 88% |
| Drybrook Surgery | 8.0 km | 94% |
| Mitcheldean Surgery | 8.3 km | 84% |
| Fownhope Medical Centre | 10.8 km | 79% |
| Dockham Surgery | 11.0 km | 72% |
- Alton Street Surgery (88% overall experience good)
- Fownhope Medical Centre (79% overall experience good)
- Golden Valley Practice (89% overall experience good)
- Kingstone Surgery (98% overall experience good)
- Much Birch Surgery (88% overall experience good)
How do patients rate Pendeen Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Pendeen Surgery as good, against 77% across England. 72% found it easy to get through by phone.
How many patients are registered at Pendeen Surgery?
8,823 patients were registered in September 2026, down 0.7% on a year earlier.
What is Pendeen Surgery's CQC rating?
Good overall, published in August 2016.
How many GPs does Pendeen Surgery have?
4.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,112 patients per GP against 2,171 across England.
Are appointments at Pendeen Surgery face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pendeen Surgery's phone number?
01989 763535.