Mitcheldean Surgery, Mitcheldean: patient reviews and CQC rating
Mitcheldean Surgery is a GP practice in Mitcheldean with 7,256 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Gloucestershire: 81%). The Care Quality Commission rates it Good overall, in a report published in November 2018. It has 3.2 full-time-equivalent qualified GPs, or 2,240 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mitcheldean Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 71%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 66%, against 69% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
64% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (85%). 104 patients answered the survey (response rate 38%).
| Survey question | Mitcheldean Surgery | Gloucestershire | England |
|---|---|---|---|
| Overall experience good | 84% | 81% | 77% |
| Easy to contact by phone | 64% | 62% | 57% |
| Easy to contact via the website | 66% | 60% | 58% |
| Easy to contact via the NHS App | 71% | 56% | 54% |
| Reception team helpful | 92% | 89% | 85% |
| Last contact good | 80% | 76% | 73% |
| Wait for appointment about right | 66% | 66% | 69% |
| Listened to well | 95% | 90% | 87% |
| Treated with care and concern | 92% | 89% | 86% |
| Confidence and trust in the clinician | 94% | 95% | 93% |
| Needs met | 90% | 93% | 90% |
In the Friends and Family Test for July 2026, 100% of 10 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Mitcheldean Surgery is Good, published in November 2018. All 5 key questions are rated Good. It held the same rating in the report before (January 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,256 patients were registered at Mitcheldean Surgery in September 2026, almost the same as a year earlier.
28% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 2,240 patients per GP, close to the England figure of 2,171 and Gloucestershire's 1,949. The practice also has 1.8 nurses and 6.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 5.6 |
| August 2024 | 2.2 | 4.5 |
| August 2025 | 3.2 | 5.5 |
| August 2026 | 3.2 | 5.2 |
From June 2026 to August 2026 the practice recorded 4,235 appointments a month, or 584 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 50% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
21% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Mitcheldean Surgery | Gloucestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 584 | 574 | 510 |
| Face to face | 71% | 64% | 63% |
| Same day as booked | 50% | 42% | 45% |
| More than 28 days after booking | 9% | 11% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (2.1% against 0.8%), a learning disability (0.9% against 0.6%) and epilepsy (1.2% against 0.8%). It has a lower share for depression (9.7% against 14.3%). The practice's patients live in areas with an average deprivation score of 16.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.9 years for women and 79.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.2% | 15.2% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Depression | 18+ yrs | 9.7% | 14.3% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Cancer | All ages | 4.9% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 2.4% | 1.9% |
| Dementia | All ages | 2.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Heart failure | All ages | 0.9% | 1.1% |
| Palliative care | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
Mitcheldean Surgery, Brook Street, Mitcheldean, GL17 0AU. Phone: 01594 542270. Website: www.mitcheldeansurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Drybrook Surgery | 2.5 km | 94% |
| Dockham Surgery | 4.9 km | 72% |
| Forest Health Care | 4.9 km | 72% |
| Alton Street Surgery | 8.3 km | 88% |
| Pendeen Surgery | 8.3 km | 83% |
- Dockham Surgery (72% overall experience good)
- Drybrook Surgery (94% overall experience good)
- Forest Health Care (72% overall experience good)
How do patients rate Mitcheldean Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Mitcheldean Surgery as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Mitcheldean Surgery?
7,256 patients were registered in September 2026, up 0.4% on a year earlier.
What is Mitcheldean Surgery's CQC rating?
Good overall, published in November 2018.
How many GPs does Mitcheldean Surgery have?
3.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,240 patients per GP against 2,171 across England.
Are appointments at Mitcheldean Surgery face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mitcheldean Surgery's phone number?
01594 542270.