Winyates Health Centre, Redditch: patient reviews and CQC rating
Winyates Health Centre is a GP practice in Redditch with 16,666 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2018. It has 7.9 full-time-equivalent qualified GPs, or 2,104 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Winyates Health Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 64%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 42%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 7th of the 9 practices in Redditch with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (60%). 106 patients answered the survey (response rate 26%).
| Survey question | Winyates Health Centre | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 73% | 80% | 77% |
| Easy to contact by phone | 42% | 66% | 57% |
| Easy to contact via the website | 64% | 65% | 58% |
| Easy to contact via the NHS App | 64% | 64% | 54% |
| Reception team helpful | 84% | 89% | 85% |
| Last contact good | 69% | 78% | 73% |
| Wait for appointment about right | 67% | 75% | 69% |
| Listened to well | 88% | 89% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 86% | 92% | 90% |
In the Friends and Family Test for July 2026, 86% of 611 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Winyates Health Centre is Good, published in November 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,666 patients were registered at Winyates Health Centre in September 2026, down 4.2% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 7.9 full-time-equivalent qualified GPs, there are 2,104 patients per GP, close to the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 5.4 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.5 | 12.5 |
| August 2024 | 7.6 | 11.2 |
| August 2025 | 7.7 | 11.3 |
| August 2026 | 7.9 | 11.8 |
From June 2026 to August 2026 the practice recorded 8,410 appointments a month, or 505 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 26% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Winyates Health Centre | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 505 | 561 | 510 |
| Face to face | 78% | 62% | 63% |
| Same day as booked | 26% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.4% against 0.6%), depression (24.1% against 14.3%) and COPD (3.0% against 1.9%). It has a lower share for osteoporosis (0.4% against 1.2%), dementia (0.4% against 0.8%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 21.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 24.1% | 14.3% |
| High blood pressure | All ages | 17.1% | 15.2% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| COPD | All ages | 3.0% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Palliative care | All ages | 1.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.0% | 74.9% |
Winyates Health Centre, Winyates, Redditch, B98 0NR. Phone: 01527 513888. Website: www.winyateshc.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Elgar House | 3.3 km | 89% |
| The Dow Surgery | 3.3 km | 74% |
| St Stephens Surgery | 3.3 km | 68% |
| Pool Medical Centre | 3.6 km | 90% |
| The Bridge Surgery | 3.7 km | 64% |
- Crabbs Cross Surgery (78% overall experience good)
- Hollyoaks Medical Centre (82% overall experience good)
- Hollywood Medical Practice (88% overall experience good)
- The Medical Centre Crabbs Cross (75% overall experience good)
- The Ridgeway Surgery (94% overall experience good)
How do patients rate Winyates Health Centre?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Winyates Health Centre as good, against 77% across England. 42% found it easy to get through by phone.
How many patients are registered at Winyates Health Centre?
16,666 patients were registered in September 2026, down 4.2% on a year earlier.
What is Winyates Health Centre's CQC rating?
Good overall, published in November 2018.
How many GPs does Winyates Health Centre have?
7.9 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,104 patients per GP against 2,171 across England.
Are appointments at Winyates Health Centre face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Winyates Health Centre's phone number?
01527 513888.