Elgar House, Redditch: patient reviews and CQC rating
Elgar House is a GP practice in Redditch with 14,076 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 6.8 full-time-equivalent qualified GPs, or 2,065 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Elgar House
Its best result against England is the share who found it easy to contact the practice using the NHS App: 75%, above the England figure of 54%. Its result closest to England is the share who found it easy to get through to the practice by phone: 57%, against 57% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 3rd of the 9 practices in Redditch with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (75%). 94 patients answered the survey (response rate 21%).
| Survey question | Elgar House | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 89% | 80% | 77% |
| Easy to contact by phone | 57% | 66% | 57% |
| Easy to contact via the website | 73% | 65% | 58% |
| Easy to contact via the NHS App | 75% | 64% | 54% |
| Reception team helpful | 96% | 89% | 85% |
| Last contact good | 84% | 78% | 73% |
| Wait for appointment about right | 79% | 75% | 69% |
| Listened to well | 94% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 97% | 92% | 90% |
In the Friends and Family Test for July 2026, 91% of 23 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Elgar House is Good, published in March 2020. All 5 key questions are rated Good. It held the same rating in the report before (October 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,076 patients were registered at Elgar House in September 2026, down 3.2% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 6.8 full-time-equivalent qualified GPs, there are 2,065 patients per GP, close to the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 1.6 nurses and 5.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.3 | 10.2 |
| August 2024 | 6.2 | 7.9 |
| August 2025 | 6.7 | 8.6 |
| August 2026 | 6.8 | 8.9 |
From June 2026 to August 2026 the practice recorded 8,603 appointments a month, or 611 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 40% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Elgar House | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 611 | 561 | 510 |
| Face to face | 70% | 62% | 63% |
| Same day as booked | 40% | 45% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%), chronic kidney disease (6.0% against 4.6%) and depression (17.3% against 14.3%). It has a lower share for osteoporosis (0.6% against 1.2%), dementia (0.5% against 0.8%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 24.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.3% | 14.3% |
| High blood pressure | All ages | 16.4% | 15.2% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Learning disability | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.7% | 74.9% |
Elgar House, Church Road, Redditch, B97 4AB. Phone: 0152769261. Website: www.elgarhousesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Dow Surgery | 0.1 km | 74% |
| St Stephens Surgery | 0.1 km | 68% |
| Hillview Medical Centre | 0.7 km | 93% |
| The Bridge Surgery | 1.6 km | 64% |
| The Medical Centre Crabbs Cross | 2.9 km | 75% |
- Hillview Medical Centre (93% overall experience good)
- St Stephens Surgery (68% overall experience good)
- The Bridge Surgery (64% overall experience good)
- The Dow Surgery (74% overall experience good)
How do patients rate Elgar House?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Elgar House as good, above the England figure of 77%. 57% found it easy to get through by phone.
How many patients are registered at Elgar House?
14,076 patients were registered in September 2026, down 3.2% on a year earlier.
What is Elgar House's CQC rating?
Good overall, published in March 2020.
How many GPs does Elgar House have?
6.8 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 2,065 patients per GP against 2,171 across England.
Are appointments at Elgar House face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Elgar House's phone number?
0152769261.