St Stephens Surgery, Redditch: patient reviews and CQC rating
St Stephens Surgery is a GP practice in Redditch with 17,578 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in June 2018. It has 9.5 full-time-equivalent qualified GPs, or 1,845 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Stephens Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 57%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 57%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 8th of the 9 practices in Redditch with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (76%). 112 patients answered the survey (response rate 28%).
| Survey question | St Stephens Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 68% | 80% | 77% |
| Easy to contact by phone | 48% | 66% | 57% |
| Easy to contact via the website | 57% | 65% | 58% |
| Easy to contact via the NHS App | 57% | 64% | 54% |
| Reception team helpful | 80% | 89% | 85% |
| Last contact good | 61% | 78% | 73% |
| Wait for appointment about right | 57% | 75% | 69% |
| Listened to well | 81% | 89% | 87% |
| Treated with care and concern | 80% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 94% | 93% |
| Needs met | 82% | 92% | 90% |
In the Friends and Family Test for July 2026, 93% of 788 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Stephens Surgery is Good, published in June 2018. All 5 key questions are rated Good. It held the same rating in the report before (February 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,578 patients were registered at St Stephens Surgery in September 2026, almost the same as a year earlier.
19% of its patients are aged 65 or over, against 19% across England. With 9.5 full-time-equivalent qualified GPs, there are 1,845 patients per GP, fewer than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 3.3 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 12.8 | 18.6 |
| August 2024 | 10.3 | 14.7 |
| August 2025 | 10.7 | 14.8 |
| August 2026 | 9.5 | 14.1 |
From June 2026 to August 2026 the practice recorded 6,909 appointments a month, or 393 per 1,000 registered patients (England: 510). 78% were face to face (England: 63%). 27% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | St Stephens Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 393 | 561 | 510 |
| Face to face | 78% | 62% | 63% |
| Same day as booked | 27% | 45% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (22.2% against 14.3%), chronic kidney disease (6.7% against 4.6%) and a learning disability (0.8% against 0.6%). It has a lower share for dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 22.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.0 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 22.2% | 14.3% |
| High blood pressure | All ages | 16.4% | 15.2% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| COPD | All ages | 2.4% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.1% | 74.9% |
St Stephens Surgery, Adelaide Street, Redditch, B97 4AL. Phone: 01527 595600. Website: www.ststephenssurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Dow Surgery | 0.1 km | 74% |
| Elgar House | 0.1 km | 89% |
| Hillview Medical Centre | 0.6 km | 93% |
| The Bridge Surgery | 1.6 km | 64% |
| The Medical Centre Crabbs Cross | 2.9 km | 75% |
- Elgar House (89% overall experience good)
- Hillview Medical Centre (93% overall experience good)
- The Bridge Surgery (64% overall experience good)
- The Dow Surgery (74% overall experience good)
How do patients rate St Stephens Surgery?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of St Stephens Surgery as good, below the England figure of 77%. 48% found it easy to get through by phone.
How many patients are registered at St Stephens Surgery?
17,578 patients were registered in September 2026, down 0.5% on a year earlier.
What is St Stephens Surgery's CQC rating?
Good overall, published in June 2018.
How many GPs does St Stephens Surgery have?
9.5 full-time-equivalent qualified GPs (16 qualified GPs by headcount), which is 1,845 patients per GP against 2,171 across England.
Are appointments at St Stephens Surgery face to face?
78% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Stephens Surgery's phone number?
01527 595600.