Pool Medical Centre, Studley: patient reviews and CQC rating
Pool Medical Centre is a GP practice in Studley with 8,404 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 4.0 full-time-equivalent qualified GPs, or 2,117 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pool Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 87%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 97%, above the England figure of 90%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
87% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (89%). 126 patients answered the survey (response rate 33%).
| Survey question | Pool Medical Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 90% | 81% | 77% |
| Easy to contact by phone | 87% | 64% | 57% |
| Easy to contact via the website | 76% | 62% | 58% |
| Easy to contact via the NHS App | 79% | 60% | 54% |
| Reception team helpful | 96% | 88% | 85% |
| Last contact good | 88% | 77% | 73% |
| Wait for appointment about right | 84% | 78% | 69% |
| Listened to well | 98% | 88% | 87% |
| Treated with care and concern | 97% | 87% | 86% |
| Confidence and trust in the clinician | 100% | 94% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 271 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pool Medical Centre is Good, published in April 2017. One key question is rated differently: Responsive Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
8,404 patients were registered at Pool Medical Centre in September 2026, up 1.6% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 2,117 patients per GP, close to the England figure of 2,171 and Coventry and Warwickshire's 2,112. The practice also has 0.6 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 5.8 |
| August 2024 | 3.5 | 6.7 |
| August 2025 | 3.5 | 5.2 |
| August 2026 | 4.0 | 5.5 |
From June 2026 to August 2026 the practice recorded 4,066 appointments a month, or 484 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 40% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Pool Medical Centre | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 484 | 486 | 510 |
| Face to face | 75% | 54% | 63% |
| Same day as booked | 40% | 54% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (3.2% against 0.6%), dementia (1.5% against 0.8%) and stroke or TIA (2.6% against 1.9%). It has a lower share for osteoporosis (0.5% against 1.2%) and a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 12.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.3% | 14.3% |
| High blood pressure | All ages | 15.9% | 15.2% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Palliative care | All ages | 3.2% | 0.6% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| COPD | All ages | 1.8% | 1.9% |
| Dementia | All ages | 1.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.3% | 74.9% |
Pool Medical Centre, The Pool Medical Centre, Pool Road, Studley, B80 7QU. Phone: 01527 852133. Website: www.poolmedical.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Ridgeway Surgery | 3.1 km | 94% |
| The Medical Centre Crabbs Cross | 3.4 km | 75% |
| Crabbs Cross Surgery | 3.4 km | 78% |
| Winyates Health Centre | 3.6 km | 73% |
| The Bridge Surgery | 4.2 km | 64% |
- Alcester Health Centre (91% overall experience good)
- Arrow Surgery (93% overall experience good)
- Budbrooke Medical Centre (100% overall experience good)
- Henley-In-Arden Medical Centre (99% overall experience good)
- Lapworth Surgery (98% overall experience good)
- Tanworth-in-Arden Medical Practice (92% overall experience good)
How do patients rate Pool Medical Centre?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Pool Medical Centre as good, above the England figure of 77%. 87% found it easy to get through by phone.
How many patients are registered at Pool Medical Centre?
8,404 patients were registered in September 2026, up 1.6% on a year earlier.
What is Pool Medical Centre's CQC rating?
Good overall, published in April 2017.
How many GPs does Pool Medical Centre have?
4.0 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,117 patients per GP against 2,171 across England.
Are appointments at Pool Medical Centre face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pool Medical Centre's phone number?
01527 852133.