Arrow Surgery, Alcester: patient reviews and CQC rating
Arrow Surgery is a GP practice in Alcester with 6,706 registered patients (October 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (Coventry and Warwickshire: 81%). The Care Quality Commission rates it Good overall, in a report published in February 2019. It has 3.2 full-time-equivalent qualified GPs, or 2,087 patients per GP.
Latest data: October 2026. Patient survey 2026; registered patients October 2026; appointments to August 2026.
What patients say about Arrow Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 92%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 1st of the 3 practices in Alcester with 50 or more responses. 92% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (94%). 120 patients answered the survey (response rate 41%).
| Survey question | Arrow Surgery | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 93% | 81% | 77% |
| Easy to contact by phone | 92% | 64% | 57% |
| Easy to contact via the website | 66% | 62% | 58% |
| Easy to contact via the NHS App | 82% | 60% | 54% |
| Reception team helpful | 92% | 88% | 85% |
| Last contact good | 90% | 77% | 73% |
| Wait for appointment about right | 97% | 78% | 69% |
| Listened to well | 98% | 88% | 87% |
| Treated with care and concern | 99% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 99% | 91% | 90% |
CQC's overall rating for Arrow Surgery is Good, published in February 2019. All 5 key questions are rated Good. It held the same rating in the report before (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,706 patients were registered at Arrow Surgery in October 2026, down 1.5% on a year earlier (England: down 1.4%).
28% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 2,087 patients per GP, close to the England figure of 2,154 and Coventry and Warwickshire's 2,105. The practice also has 1.7 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| September 2023 | 3.3 | 3.3 |
| September 2024 | 3.2 | 3.2 |
| September 2025 | 3.2 | 3.2 |
| September 2026 | 3.2 | 3.2 |
From June 2026 to August 2026 the practice recorded 3,179 appointments a month, or 474 per 1,000 registered patients (England: 511). 75% were face to face (England: 63%). 42% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Arrow Surgery | Coventry and Warwickshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 474 | 486 | 511 |
| Face to face | 75% | 54% | 63% |
| Same day as booked | 42% | 54% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%), atrial fibrillation (3.3% against 2.2%) and chronic kidney disease (6.9% against 4.6%). The practice's patients live in areas with an average deprivation score of 12.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.2 years for women and 79.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.9% | 15.2% |
| Depression | 18+ yrs | 17.0% | 14.3% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.9% | 4.6% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.0% | 74.9% |
Arrow Surgery, Alcester Primary Care Centre, Fields Park Drive, Alcester, B49 6QR. Phone: 01789 763293. Website: www.thearrowsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Alcester Health Centre | 0.0 km | 91% |
| Bidford Health Centre | 5.5 km | 88% |
| Pool Medical Centre | 6.3 km | 90% |
| The Ridgeway Surgery | 7.0 km | 94% |
| Grey Gable Surgery | 8.1 km | 89% |
- Alcester Health Centre (91% overall experience good)
- Budbrooke Medical Centre (100% overall experience good)
- Henley-In-Arden Medical Centre (99% overall experience good)
- Lapworth Surgery (98% overall experience good)
- Pool Medical Centre (90% overall experience good)
- Tanworth-in-Arden Medical Practice (92% overall experience good)
How do patients rate Arrow Surgery?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Arrow Surgery as good, above the England figure of 77%. 92% found it easy to get through by phone.
How many patients are registered at Arrow Surgery?
6,706 patients were registered in October 2026, down 1.5% on a year earlier.
What is Arrow Surgery's CQC rating?
Good overall, published in February 2019.
How many GPs does Arrow Surgery have?
3.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,087 patients per GP against 2,154 across England.
Are appointments at Arrow Surgery face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Arrow Surgery's phone number?
01789 763293.