Grey Gable Surgery, Worcester: patient reviews and CQC rating
Grey Gable Surgery is a GP practice in Worcester with 6,287 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 4.0 full-time-equivalent qualified GPs, or 1,590 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Grey Gable Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 98%, above the England figure of 57%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 89%, against 87% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 3rd of the 13 practices in Worcester with 50 or more responses. 98% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (91%). 114 patients answered the survey (response rate 42%).
| Survey question | Grey Gable Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 89% | 80% | 77% |
| Easy to contact by phone | 98% | 66% | 57% |
| Easy to contact via the website | 65% | 65% | 58% |
| Easy to contact via the NHS App | 71% | 64% | 54% |
| Reception team helpful | 94% | 89% | 85% |
| Last contact good | 94% | 78% | 73% |
| Wait for appointment about right | 74% | 75% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 96% | 92% | 90% |
In the Friends and Family Test for July 2026, 97% of 31 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Grey Gable Surgery is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,287 patients were registered at Grey Gable Surgery in September 2026, up 2.7% on a year earlier (England: down 1.1%).
29% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 1,590 patients per GP, fewer than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 1.5 nurses and 6.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.8 | 5.9 |
| August 2024 | 4.3 | 5.4 |
| August 2025 | 3.3 | 4.0 |
| August 2026 | 4.0 | 5.7 |
From June 2026 to August 2026 the practice recorded 2,827 appointments a month, or 450 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 33% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Grey Gable Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 450 | 561 | 510 |
| Face to face | 63% | 62% | 63% |
| Same day as booked | 33% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%), cancer (6.2% against 3.8%) and stroke or TIA (2.7% against 1.9%). It has a lower share for a learning disability (0.3% against 0.6%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 11.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.7 years for women and 82.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.6% | 15.2% |
| Depression | 18+ yrs | 13.9% | 14.3% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Cancer | All ages | 6.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 84.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 85.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.3% | 74.9% |
Grey Gable Surgery, High Street, Inkberrow, Worcester, WR7 4BW. Phone: 01386 793007.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Ridgeway Surgery | 5.7 km | 94% |
| The Medical Centre Crabbs Cross | 7.7 km | 75% |
| Crabbs Cross Surgery | 7.7 km | 78% |
| Arrow Surgery | 8.1 km | 93% |
| Alcester Health Centre | 8.1 km | 91% |
- Abbey Medical Practice (80% overall experience good)
- Bredon Hill Surgery (85% overall experience good)
- DeMontfort Medical Centre (80% overall experience good)
- Dr Nederlof and Partners (84% overall experience good)
- Merstow Green Medical Practice (88% overall experience good)
- New Barn Close Surgery (90% overall experience good)
How do patients rate Grey Gable Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Grey Gable Surgery as good, above the England figure of 77%. 98% found it easy to get through by phone.
How many patients are registered at Grey Gable Surgery?
6,287 patients were registered in September 2026, up 2.7% on a year earlier.
What is Grey Gable Surgery's CQC rating?
Good overall, published in August 2016.
How many GPs does Grey Gable Surgery have?
4.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,590 patients per GP against 2,171 across England.
Are appointments at Grey Gable Surgery face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Grey Gable Surgery's phone number?
01386 793007.