Merstow Green Medical Practice, Evesham: patient reviews and CQC rating
Merstow Green Medical Practice is a GP practice in Evesham with 10,141 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 6.5 full-time-equivalent qualified GPs, or 1,571 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Merstow Green Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 56%, against 58% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 1st of the 4 practices in Evesham with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (78%). 102 patients answered the survey (response rate 27%).
| Survey question | Merstow Green Medical Practice | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 88% | 80% | 77% |
| Easy to contact by phone | 78% | 66% | 57% |
| Easy to contact via the website | 56% | 65% | 58% |
| Easy to contact via the NHS App | 75% | 64% | 54% |
| Reception team helpful | 90% | 89% | 85% |
| Last contact good | 84% | 78% | 73% |
| Wait for appointment about right | 89% | 75% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 95% | 92% | 90% |
In the Friends and Family Test for July 2026, 100% of 73 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Merstow Green Medical Practice is Good, published in December 2018. All 5 key questions are rated Good. It held the same rating in the report before (September 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,141 patients were registered at Merstow Green Medical Practice in September 2026, down 1.0% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 6.5 full-time-equivalent qualified GPs, there are 1,571 patients per GP, fewer than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 2.3 nurses and 6.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.0 | 7.1 |
| August 2024 | 6.5 | 8.2 |
| August 2025 | 6.5 | 8.2 |
| August 2026 | 6.5 | 7.5 |
From June 2026 to August 2026 the practice recorded 7,101 appointments a month, or 700 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 59% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Merstow Green Medical Practice | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 700 | 561 | 510 |
| Face to face | 47% | 62% | 63% |
| Same day as booked | 59% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.9% against 0.6%), osteoporosis (2.3% against 1.2%) and chronic kidney disease (8.7% against 4.6%). It has a lower share for serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 18.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.0% | 15.2% |
| Depression | 18+ yrs | 16.5% | 14.3% |
| Diabetes | 17+ yrs | 10.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.7% | 4.6% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Cancer | All ages | 5.8% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| COPD | All ages | 2.7% | 1.9% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| Palliative care | All ages | 1.9% | 0.6% |
| Heart failure | All ages | 1.8% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.3% | 74.9% |
Merstow Green Medical Practice, Merstow Green, Evesham, WR11 4BS. Phone: 01386 765600. Website: www.merstowgreenmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Abbey Medical Practice | 0.0 km | 80% |
| Dr Nederlof and Partners | 0.5 km | 84% |
| DeMontfort Medical Centre | 0.8 km | 80% |
| New Barn Close Surgery | 7.9 km | 90% |
| Abbottswood Medical Centre | 8.7 km | 89% |
- Abbey Medical Practice (80% overall experience good)
- Bredon Hill Surgery (85% overall experience good)
- DeMontfort Medical Centre (80% overall experience good)
- Dr Nederlof and Partners (84% overall experience good)
- Grey Gable Surgery (89% overall experience good)
- New Barn Close Surgery (90% overall experience good)
How do patients rate Merstow Green Medical Practice?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Merstow Green Medical Practice as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at Merstow Green Medical Practice?
10,141 patients were registered in September 2026, down 1.0% on a year earlier.
What is Merstow Green Medical Practice's CQC rating?
Good overall, published in December 2018.
How many GPs does Merstow Green Medical Practice have?
6.5 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,571 patients per GP against 2,171 across England.
Are appointments at Merstow Green Medical Practice face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Merstow Green Medical Practice's phone number?
01386 765600.