New Barn Close Surgery, Broadway: patient reviews and CQC rating
New Barn Close Surgery is a GP practice in Broadway with 8,079 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in June 2018. It has 6.6 full-time-equivalent qualified GPs, or 1,227 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about New Barn Close Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 94%, above the England figure of 57%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 89%, against 87% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
94% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (88%). 121 patients answered the survey (response rate 45%).
| Survey question | New Barn Close Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 90% | 80% | 77% |
| Easy to contact by phone | 94% | 66% | 57% |
| Easy to contact via the website | 80% | 65% | 58% |
| Easy to contact via the NHS App | 86% | 64% | 54% |
| Reception team helpful | 99% | 89% | 85% |
| Last contact good | 94% | 78% | 73% |
| Wait for appointment about right | 78% | 75% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 96% | 92% | 90% |
In the Friends and Family Test for July 2026, 97% of 107 responses rated the practice good or very good (England: 92%).
CQC's overall rating for New Barn Close Surgery is Good, published in June 2018. All 5 key questions are rated Good. It held the same rating in the report before (September 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,079 patients were registered at New Barn Close Surgery in September 2026, almost the same as a year earlier.
38% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 1,227 patients per GP, fewer than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 2.0 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.3 | 6.1 |
| August 2024 | 5.1 | 6.2 |
| August 2025 | 7.1 | 8.2 |
| August 2026 | 6.6 | 7.4 |
From June 2026 to August 2026 the practice recorded 4,957 appointments a month, or 614 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 39% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | New Barn Close Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 614 | 561 | 510 |
| Face to face | 71% | 62% | 63% |
| Same day as booked | 39% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (10.8% against 4.6%), cancer (7.9% against 3.8%) and atrial fibrillation (4.2% against 2.2%). It has a lower share for a learning disability (0.3% against 0.6%), palliative or supportive care needs (0.3% against 0.6%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 12.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 81.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 23.7% | 15.2% |
| Chronic kidney disease | 18+ yrs | 10.8% | 4.6% |
| Depression | 18+ yrs | 10.7% | 14.3% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Cancer | All ages | 7.9% | 3.8% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Coronary heart disease | All ages | 4.4% | 3.0% |
| Atrial fibrillation | All ages | 4.2% | 2.2% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| COPD | All ages | 2.2% | 1.9% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.7% | 74.9% |
New Barn Close Surgery, Station Road, Broadway, WR12 7DE. Phone: 01386 853651.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Campden Surgery | 6.1 km | 74% |
| Dr Nederlof and Partners | 7.4 km | 84% |
| DeMontfort Medical Centre | 7.4 km | 80% |
| Merstow Green Medical Practice | 7.9 km | 88% |
| Abbey Medical Practice | 7.9 km | 80% |
- Abbey Medical Practice (80% overall experience good)
- Bredon Hill Surgery (85% overall experience good)
- DeMontfort Medical Centre (80% overall experience good)
- Dr Nederlof and Partners (84% overall experience good)
- Grey Gable Surgery (89% overall experience good)
- Merstow Green Medical Practice (88% overall experience good)
How do patients rate New Barn Close Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of New Barn Close Surgery as good, above the England figure of 77%. 94% found it easy to get through by phone.
How many patients are registered at New Barn Close Surgery?
8,079 patients were registered in September 2026, up 0.2% on a year earlier.
What is New Barn Close Surgery's CQC rating?
Good overall, published in June 2018.
How many GPs does New Barn Close Surgery have?
6.6 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,227 patients per GP against 2,171 across England.
Are appointments at New Barn Close Surgery face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is New Barn Close Surgery's phone number?
01386 853651.