Arden PCN: primary care network practices and patient survey
Arden PCN is a primary care network of 7 GP practices with 42,876 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,599 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in Arden PCN with survey results, the share of patients describing their overall experience as good ranges from 90% at Pool Medical Centre to 100% at Budbrooke Medical Centre, with a median of 93% (England: 77%). 7 are above England and 0 below by more than the survey's margin of error. Budbrooke Medical Centre has the highest share finding it easy to get through by phone (98%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Budbrooke Medical Centre | 6,799 | 100% | 98% | Good | 1,970 |
| Henley-In-Arden Medical Centre | 6,547 | 99% | 96% | Good | 753 |
| Lapworth Surgery | 2,944 | 98% | 98% | Good | 1,472 |
| Arrow Surgery | 6,708 | 93% | 92% | Good | 2,088 |
| Tanworth-in-Arden Medical Practice | 5,383 | 92% | 70% | Good | 1,740 |
| Alcester Health Centre | 6,091 | 91% | 86% | Good | 2,538 |
| Pool Medical Centre | 8,404 | 90% | 87% | Good | 2,117 |
Results for the network as a whole, from 764 responses, against Coventry and Warwickshire and England.
| Survey question | Arden PCN | Coventry and Warwickshire | England |
|---|---|---|---|
| Overall experience good | 94% | 81% | 77% |
| Easy to contact by phone | 90% | 64% | 57% |
| Easy to contact via the website | 74% | 62% | 58% |
| Easy to contact via the NHS App | 80% | 60% | 54% |
| Reception team helpful | 96% | 88% | 85% |
| Last contact good | 92% | 77% | 73% |
| Wait for appointment about right | 89% | 78% | 69% |
| Listened to well | 98% | 88% | 87% |
| Treated with care and concern | 97% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 97% | 91% | 90% |
There are 1,599 registered patients per full-time-equivalent qualified GP in Arden PCN, fewer than England's 2,171 and Coventry and Warwickshire's 2,112. Practices recorded 506 appointments a month per 1,000 patients (England: 510), 71% of them face to face. 43% of appointments took place on the day they were booked (England: 45%).
28% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.6% over the year (England: shrank 1.1%).
| Measure | Arden PCN | Coventry and Warwickshire | England |
|---|---|---|---|
| Patients per qualified GP | 1,599 | 2,112 | 2,171 |
| Appointments per 1,000 patients a month | 506 | 486 | 510 |
| Face-to-face appointments | 71% | 54% | 63% |
| Same day as booked | 43% | 54% | 45% |
| Did not attend | 3% | 5% | 4% |
| Patients aged 65 or over | 28% | 18% | 19% |
Relative to England, the register furthest above England's rate at practices in Arden PCN is palliative care (1.3% against 0.6%), and the furthest below is learning disability (0.3% against 0.6%).
| Condition register | Age group | Arden PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 18.0% | 15.2% | 7,602 |
| Depression | 18+ yrs | 16.0% | 14.3% | 5,597 |
| Asthma | 6+ yrs | 7.0% | 6.6% | 2,800 |
| Diabetes | 17+ yrs | 6.9% | 7.9% | 2,438 |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% | 2,322 |
| Cancer | All ages | 5.6% | 3.8% | 2,372 |
| Coronary heart disease | All ages | 3.4% | 3.0% | 1,417 |
| Atrial fibrillation | All ages | 3.4% | 2.2% | 1,417 |
| Stroke and TIA | All ages | 2.6% | 1.9% | 1,083 |
| COPD | All ages | 1.7% | 1.9% | 730 |
| Palliative care | All ages | 1.3% | 0.6% | 565 |
| Heart failure | All ages | 1.2% | 1.1% | 489 |
| Dementia | All ages | 1.0% | 0.8% | 403 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 331 |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% | 151 |
| Serious mental illness | All ages | 0.7% | 1.0% | 297 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 228 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 225 |
| Learning disability | All ages | 0.3% | 0.6% | 145 |
- Dene and Stour Valleys PCN (3 practices)
- Kenilworth and Warwick PCN (5 practices)
- Leamington PCN (8 practices)
- Stratford Central PCN (3 practices)
- Warwickshire East PCN (5 practices)
Which practices are in Arden PCN?
Alcester Health Centre, Arrow Surgery, Budbrooke Medical Centre, Henley-In-Arden Medical Centre, Lapworth Surgery, Pool Medical Centre and Tanworth-in-Arden Medical Practice.
How do patients rate Arden PCN?
94% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Arden PCN cover?
42,876 registered patients across 7 practices in September 2026.
How many patients per GP does Arden PCN have?
1,599 per full-time-equivalent qualified GP, against 2,171 across England.