St Johns Surgery, Bromsgrove: patient reviews and CQC rating
St Johns Surgery is a GP practice in Bromsgrove with 15,434 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Herefordshire and Worcestershire: 80%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 8.3 full-time-equivalent qualified GPs, or 1,858 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Johns Surgery
Its best result against England is the share who said they were treated with care and concern: 93%, above the England figure of 86%. Its weakest is the share who found it easy to contact the practice through its website: 26%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 4th of the 5 practices in Bromsgrove with 50 or more responses. 37% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (75%). 105 patients answered the survey (response rate 31%).
| Survey question | St Johns Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Overall experience good | 80% | 80% | 77% |
| Easy to contact by phone | 37% | 66% | 57% |
| Easy to contact via the website | 26% | 65% | 58% |
| Easy to contact via the NHS App | 25% | 64% | 54% |
| Reception team helpful | 86% | 89% | 85% |
| Last contact good | 71% | 78% | 73% |
| Wait for appointment about right | 74% | 75% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 96% | 92% | 90% |
In the Friends and Family Test for July 2026, 94% of 430 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Johns Surgery is Good, published in December 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,434 patients were registered at St Johns Surgery in September 2026, down 2.1% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 8.3 full-time-equivalent qualified GPs, there are 1,858 patients per GP, fewer than the England figure of 2,171 and Herefordshire and Worcestershire's 1,893. The practice also has 4.1 nurses and 5.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.8 | 10.9 |
| August 2024 | 9.1 | 11.0 |
| August 2025 | 9.0 | 10.9 |
| August 2026 | 8.3 | 10.2 |
From June 2026 to August 2026 the practice recorded 9,321 appointments a month, or 604 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 54% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | St Johns Surgery | Herefordshire and Worcestershire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 604 | 561 | 510 |
| Face to face | 57% | 62% | 63% |
| Same day as booked | 54% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (19.4% against 14.3%). It has a lower share for serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 14.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 79.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.4% | 14.3% |
| High blood pressure | All ages | 14.5% | 15.2% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 83.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.1% | 74.9% |
St Johns Surgery, BHI Parkside, Stourbridge Road, Bromsgrove, B61 0AZ. Phone: 01527 872393. Website: www.stjohnssurgerybromsgrove.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Churchfields Surgery | 0.0 km | 81% |
| Davenal House Surgery Partnership | 0.3 km | 77% |
| New Road Surgery Bromsgrove | 0.8 km | 81% |
| Catshill Village Surgery | 3.2 km | 83% |
| Barnt Green Surgery | 5.3 km | 83% |
- Barnt Green Surgery (83% overall experience good)
- Catshill Village Surgery (83% overall experience good)
- Churchfields Surgery (81% overall experience good)
- Cornhill Surgery (88% overall experience good)
- Davenal House Surgery Partnership (77% overall experience good)
- Drs Hussain & Kotekar (83% overall experience good)
- New Road Surgery Bromsgrove (81% overall experience good)
- The Glebeland Surgery (97% overall experience good)
How do patients rate St Johns Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of St Johns Surgery as good, against 77% across England. 37% found it easy to get through by phone.
How many patients are registered at St Johns Surgery?
15,434 patients were registered in September 2026, down 2.1% on a year earlier.
What is St Johns Surgery's CQC rating?
Good overall, published in December 2018.
How many GPs does St Johns Surgery have?
8.3 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,858 patients per GP against 2,171 across England.
Are appointments at St Johns Surgery face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Johns Surgery's phone number?
01527 872393.