High Oak Surgery, Brierley Hill: patient reviews and CQC rating
High Oak Surgery is a GP practice in Brierley Hill with 4,435 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). It has 1.2 full-time-equivalent qualified GPs, or 3,737 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about High Oak Surgery
Its best result against England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Its weakest is the share who found it easy to contact the practice through its website: 42%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 5th of the 6 practices in Brierley Hill with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (75%). 74 patients answered the survey (response rate 14%).
| Survey question | High Oak Surgery | Black Country | England |
|---|---|---|---|
| Overall experience good | 77% | 74% | 77% |
| Easy to contact by phone | 58% | 53% | 57% |
| Easy to contact via the website | 42% | 54% | 58% |
| Easy to contact via the NHS App | 41% | 54% | 54% |
| Reception team helpful | 86% | 81% | 85% |
| Last contact good | 70% | 68% | 73% |
| Wait for appointment about right | 70% | 65% | 69% |
| Listened to well | 85% | 85% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 114 responses rated the practice good or very good (England: 92%).
4,435 patients were registered at High Oak Surgery in September 2026, up 1.9% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 1.2 full-time-equivalent qualified GPs, there are 3,737 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 1.7 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.7 | 0.7 |
| August 2024 | 1.4 | 1.4 |
| August 2025 | 1.4 | 1.4 |
| August 2026 | 1.2 | 1.2 |
From June 2026 to August 2026 the practice recorded 2,860 appointments a month, or 645 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 34% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 11% of booked patients did not attend.
| Measure | High Oak Surgery | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 645 | 561 | 510 |
| Face to face | 71% | 64% | 63% |
| Same day as booked | 34% | 51% | 45% |
| More than 28 days after booking | 6% | 4% | 5% |
| Did not attend | 11% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.5% against 0.6%), COPD (4.1% against 1.9%) and depression (25.5% against 14.3%). The practice's patients live in areas with an average deprivation score of 35.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.9 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 25.5% | 14.3% |
| High blood pressure | All ages | 16.1% | 15.2% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.3% | 4.6% |
| COPD | All ages | 4.1% | 1.9% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Cancer | All ages | 3.0% | 3.8% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Palliative care | All ages | 1.5% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.5% | 74.9% |
High Oak Surgery, Venture Way, Brierley Hill, DY5 1RU. Phone: 01384 366155.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Waterfront Surgery | 0.0 km | 67% |
| AW Surgeries | 0.3 km | 80% |
| Thorns Road Surgery | 1.2 km | 81% |
| Quarry Bank Medical Centre | 1.5 km | 78% |
| Quincy Rise Surgery | 1.8 km | 89% |
- AW Surgeries (80% overall experience good)
- Quarry Bank Medical Centre (78% overall experience good)
- Quincy Rise Surgery (89% overall experience good)
- The Waterfront Surgery (67% overall experience good)
- Thorns Road Surgery (81% overall experience good)
- Three Villages Medical Practice (85% overall experience good)
How do patients rate High Oak Surgery?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of High Oak Surgery as good, against 77% across England. 58% found it easy to get through by phone.
How many patients are registered at High Oak Surgery?
4,435 patients were registered in September 2026, up 1.9% on a year earlier.
How many GPs does High Oak Surgery have?
1.2 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,737 patients per GP against 2,171 across England.
Are appointments at High Oak Surgery face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is High Oak Surgery's phone number?
01384 366155.