The Waterfront Surgery, Brierley Hill: patient reviews and CQC rating
The Waterfront Surgery is a GP practice in Brierley Hill with 9,030 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 5.1 full-time-equivalent qualified GPs, or 1,782 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Waterfront Surgery
Its result closest to England is the share who found it easy to contact the practice using the NHS App: 50%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 43%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 6th of the 6 practices in Brierley Hill with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (75%). 106 patients answered the survey (response rate 18%).
| Survey question | The Waterfront Surgery | Black Country | England |
|---|---|---|---|
| Overall experience good | 67% | 74% | 77% |
| Easy to contact by phone | 51% | 53% | 57% |
| Easy to contact via the website | 43% | 54% | 58% |
| Easy to contact via the NHS App | 50% | 54% | 54% |
| Reception team helpful | 76% | 81% | 85% |
| Last contact good | 59% | 68% | 73% |
| Wait for appointment about right | 57% | 65% | 69% |
| Listened to well | 78% | 85% | 87% |
| Treated with care and concern | 78% | 84% | 86% |
| Confidence and trust in the clinician | 81% | 92% | 93% |
| Needs met | 80% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 206 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Waterfront Surgery is Good, published in December 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,030 patients were registered at The Waterfront Surgery in September 2026, down 1.5% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 1,782 patients per GP, fewer than the England figure of 2,171 and Black Country's 2,193. The practice also has 1.0 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 4.0 |
| August 2024 | 4.5 | 4.5 |
| August 2025 | 4.4 | 4.4 |
| August 2026 | 5.1 | 5.1 |
From June 2026 to August 2026 the practice recorded 4,020 appointments a month, or 445 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 37% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Waterfront Surgery | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 445 | 561 | 510 |
| Face to face | 62% | 64% | 63% |
| Same day as booked | 37% | 51% | 45% |
| More than 28 days after booking | 8% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.0% against 1.2%), COPD (2.7% against 1.9%) and diabetes (10.1% against 7.9%). It has a lower share for dementia (0.3% against 0.8%), chronic kidney disease (2.4% against 4.6%) and cancer (2.5% against 3.8%). The practice's patients live in areas with an average deprivation score of 34.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.6 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.2% | 14.3% |
| High blood pressure | All ages | 13.8% | 15.2% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| COPD | All ages | 2.7% | 1.9% |
| Cancer | All ages | 2.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.2% | 74.9% |
The Waterfront Surgery, Brierley Hill Health and Social Care Centre, Venture Way, Brierley Hill, DY5 1RU. Phone: 01384 481235.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| High Oak Surgery | 0.0 km | 77% |
| AW Surgeries | 0.3 km | 80% |
| Thorns Road Surgery | 1.2 km | 81% |
| Quarry Bank Medical Centre | 1.5 km | 78% |
| Quincy Rise Surgery | 1.8 km | 89% |
- AW Surgeries (80% overall experience good)
- High Oak Surgery (77% overall experience good)
- Quarry Bank Medical Centre (78% overall experience good)
- Quincy Rise Surgery (89% overall experience good)
- Thorns Road Surgery (81% overall experience good)
- Three Villages Medical Practice (85% overall experience good)
How do patients rate The Waterfront Surgery?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of The Waterfront Surgery as good, below the England figure of 77%. 51% found it easy to get through by phone.
How many patients are registered at The Waterfront Surgery?
9,030 patients were registered in September 2026, down 1.5% on a year earlier.
What is The Waterfront Surgery's CQC rating?
Good overall, published in December 2018.
How many GPs does The Waterfront Surgery have?
5.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,782 patients per GP against 2,171 across England.
Are appointments at The Waterfront Surgery face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Waterfront Surgery's phone number?
01384 481235.