Lion Health, Stourbridge: patient reviews and CQC rating
Lion Health is a GP practice in Stourbridge with 26,602 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Requires Improvement overall, in a report published in March 2024. It has 15.3 full-time-equivalent qualified GPs, or 1,744 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lion Health
Its best result against England is the share who said their needs were met at their last appointment: 94%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 22%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 8th of the 9 practices in Stourbridge with 50 or more responses. 22% found it easy to get through by phone (England: 57%). The overall experience result is 16 points higher than in 2025 (55%). 101 patients answered the survey (response rate 31%).
| Survey question | Lion Health | Black Country | England |
|---|---|---|---|
| Overall experience good | 71% | 74% | 77% |
| Easy to contact by phone | 22% | 53% | 57% |
| Easy to contact via the website | 55% | 54% | 58% |
| Easy to contact via the NHS App | 53% | 54% | 54% |
| Reception team helpful | 74% | 81% | 85% |
| Last contact good | 64% | 68% | 73% |
| Wait for appointment about right | 66% | 65% | 69% |
| Listened to well | 87% | 85% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 473 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lion Health is Requires Improvement, published in March 2024. 4 key questions are rated differently: Safe Good, Caring Good, Responsive Inadequate and Effective Good. Its previous overall rating was Outstanding (August 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Inadequate |
| Effective | Good |
26,602 patients were registered at Lion Health in September 2026, down 2.6% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 15.3 full-time-equivalent qualified GPs, there are 1,744 patients per GP, fewer than the England figure of 2,171 and Black Country's 2,193. The practice also has 11.7 nurses and 23.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 12.8 | 16.3 |
| August 2024 | 11.3 | 14.0 |
| August 2025 | 12.5 | 13.6 |
| August 2026 | 15.3 | 17.6 |
From June 2026 to August 2026 the practice recorded 15,015 appointments a month, or 564 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 48% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Lion Health | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 564 | 561 | 510 |
| Face to face | 67% | 64% | 63% |
| Same day as booked | 48% | 51% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (8.2% against 4.6%), atrial fibrillation (3.3% against 2.2%) and heart failure (1.6% against 1.1%). It has a lower share for osteoporosis (0.5% against 1.2%) and serious mental illness (0.8% against 1.0%). The practice's patients live in areas with an average deprivation score of 14.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 79.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.9% | 15.2% |
| Depression | 18+ yrs | 12.5% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.2% | 4.6% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.9% | 74.9% |
Lion Health, 2 Lowndes Road, Stourbridge, DY8 3SS. Phone: 01384 322249.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Three Villages Medical Practice | 0.7 km | 85% |
| Quincy Rise Surgery | 2.0 km | 89% |
| Wordsley Green Health Centre | 2.2 km | 83% |
| Pedmore Medical Practice | 2.7 km | 79% |
| Chapel Street Medical Centre | 2.9 km | 84% |
- Chapel Street Medical Centre (84% overall experience good)
- Pedmore Medical Practice (79% overall experience good)
- The Limes Medical Centre (60% overall experience good)
- Wychbury Medical Group (88% overall experience good)
How do patients rate Lion Health?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Lion Health as good, against 77% across England. 22% found it easy to get through by phone.
How many patients are registered at Lion Health?
26,602 patients were registered in September 2026, down 2.6% on a year earlier.
What is Lion Health's CQC rating?
Requires Improvement overall, published in March 2024.
How many GPs does Lion Health have?
15.3 full-time-equivalent qualified GPs (20 qualified GPs by headcount), which is 1,744 patients per GP against 2,171 across England.
Are appointments at Lion Health face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lion Health's phone number?
01384 322249.