Chapel Street Medical Centre, Stourbridge: patient reviews and CQC rating
Chapel Street Medical Centre is a GP practice in Stourbridge with 3,820 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). It has 2.1 full-time-equivalent qualified GPs, or 1,813 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Chapel Street Medical Centre
Its best result against England is the share who described their last contact with the practice as good: 87%, above the England figure of 73%. Its weakest is the share who found it easy to contact the practice using the NHS App: 45%, against 54% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 5th of the 9 practices in Stourbridge with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (88%). 54 patients answered the survey (response rate 5%).
| Survey question | Chapel Street Medical Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 84% | 74% | 77% |
| Easy to contact by phone | 71% | 53% | 57% |
| Easy to contact via the website | 61% | 54% | 58% |
| Easy to contact via the NHS App | 45% | 54% | 54% |
| Reception team helpful | 88% | 81% | 85% |
| Last contact good | 87% | 68% | 73% |
| Wait for appointment about right | 83% | 65% | 69% |
| Listened to well | 91% | 85% | 87% |
| Treated with care and concern | 92% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 24 responses rated the practice good or very good (England: 92%).
3,820 patients were registered at Chapel Street Medical Centre in September 2026, almost the same as a year earlier.
30% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 1,813 patients per GP, fewer than the England figure of 2,171 and Black Country's 2,193. The practice also has 3.3 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2024 | 2.2 | 2.2 |
| August 2025 | 1.8 | 1.8 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 3,357 appointments a month, or 879 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 43% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Chapel Street Medical Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 879 | 561 | 510 |
| Face to face | 69% | 64% | 63% |
| Same day as booked | 43% | 51% | 45% |
| More than 28 days after booking | 1% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (9.3% against 0.6%), dementia (12.7% against 0.8%) and chronic kidney disease (15.4% against 4.6%). It has a lower share for asthma (4.5% against 6.6%) and depression (10.8% against 14.3%). The practice's patients live in areas with an average deprivation score of 34.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.9 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.9% | 15.2% |
| Chronic kidney disease | 18+ yrs | 15.4% | 4.6% |
| Diabetes | 17+ yrs | 14.5% | 7.9% |
| Dementia | All ages | 12.7% | 0.8% |
| Depression | 18+ yrs | 10.8% | 14.3% |
| Palliative care | All ages | 9.3% | 0.6% |
| Coronary heart disease | All ages | 5.6% | 3.0% |
| Stroke and TIA | All ages | 4.8% | 1.9% |
| Atrial fibrillation | All ages | 4.8% | 2.2% |
| Asthma | 6+ yrs | 4.5% | 6.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Osteoporosis | 50+ yrs | 2.7% | 1.2% |
| Heart failure | All ages | 2.4% | 1.1% |
| Serious mental illness | All ages | 2.2% | 1.0% |
| COPD | All ages | 2.2% | 1.9% |
| Epilepsy | 18+ yrs | 1.9% | 0.8% |
| Learning disability | All ages | 1.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 34.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 37.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 33.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 57.7% | 74.9% |
Chapel Street Medical Centre, 87 Chapel Street, Lye, Stourbridge, DY9 8BT. Phone: 01384 897668.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Limes Medical Centre | 0.1 km | 60% |
| Pedmore Medical Practice | 0.2 km | 79% |
| Quincy Rise Surgery | 1.6 km | 89% |
| Wychbury Medical Group | 1.7 km | 88% |
| Thorns Road Surgery | 1.8 km | 81% |
- Lion Health (71% overall experience good)
- Pedmore Medical Practice (79% overall experience good)
- The Limes Medical Centre (60% overall experience good)
- Wychbury Medical Group (88% overall experience good)
How do patients rate Chapel Street Medical Centre?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Chapel Street Medical Centre as good, against 77% across England. 71% found it easy to get through by phone.
How many patients are registered at Chapel Street Medical Centre?
3,820 patients were registered in September 2026, down 0.3% on a year earlier.
How many GPs does Chapel Street Medical Centre have?
2.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,813 patients per GP against 2,171 across England.
Are appointments at Chapel Street Medical Centre face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Chapel Street Medical Centre's phone number?
01384 897668.