Swb Citrus PCN: primary care network practices and patient survey
Swb Citrus PCN is a primary care network of 5 GP practices with 42,915 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,322 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Swb Citrus PCN with survey results, the share of patients describing their overall experience as good ranges from 49% at Black Country Family Practice to 79% at Haden Vale Medical Practice, with a median of 71% (England: 77%). 0 are above England and 2 below by more than the survey's margin of error. The Practice Old Hill has the highest share finding it easy to get through by phone (66%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Haden Vale Medical Practice | 8,501 | 79% | 64% | Good | 3,172 |
| Portway Family Practice | 8,361 | 72% | 54% | Good | 3,266 |
| The Practice Old Hill | 3,815 | 71% | 66% | Good | 2,649 |
| The Smethwick Medical Centre | 8,469 | 57% | 35% | Good | 2,146 |
| Black Country Family Practice | 13,769 | 49% | 23% | Requires improvement | 1,753 |
Results for the network as a whole, from 510 responses, against Black Country and England.
| Survey question | Swb Citrus PCN | Black Country | England |
|---|---|---|---|
| Overall experience good | 63% | 74% | 77% |
| Easy to contact by phone | 43% | 53% | 57% |
| Easy to contact via the website | 46% | 54% | 58% |
| Easy to contact via the NHS App | 42% | 54% | 54% |
| Reception team helpful | 77% | 81% | 85% |
| Last contact good | 57% | 68% | 73% |
| Wait for appointment about right | 53% | 65% | 69% |
| Listened to well | 79% | 85% | 87% |
| Treated with care and concern | 79% | 84% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 80% | 89% | 90% |
There are 2,322 registered patients per full-time-equivalent qualified GP in Swb Citrus PCN, close to England's 2,171 and Black Country's 2,193. Practices recorded 463 appointments a month per 1,000 patients (England: 510), 58% of them face to face. 36% of appointments took place on the day they were booked (England: 45%).
14% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.9% over the year (England: shrank 1.1%).
| Measure | Swb Citrus PCN | Black Country | England |
|---|---|---|---|
| Patients per qualified GP | 2,322 | 2,193 | 2,171 |
| Appointments per 1,000 patients a month | 463 | 561 | 510 |
| Face-to-face appointments | 58% | 64% | 63% |
| Same day as booked | 36% | 51% | 45% |
| Did not attend | 5% | 5% | 4% |
| Patients aged 65 or over | 14% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Swb Citrus PCN is diabetes (9.9% against 7.9%), and the furthest below is cancer (2.3% against 3.8%).
| Condition register | Age group | Swb Citrus PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 14.4% | 15.2% | 6,360 |
| Depression | 18+ yrs | 11.3% | 14.3% | 3,775 |
| Diabetes | 17+ yrs | 9.9% | 7.9% | 3,382 |
| Asthma | 6+ yrs | 6.7% | 6.6% | 2,727 |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% | 1,684 |
| Coronary heart disease | All ages | 3.2% | 3.0% | 1,417 |
| Cancer | All ages | 2.3% | 3.8% | 992 |
| COPD | All ages | 2.2% | 1.9% | 952 |
| Atrial fibrillation | All ages | 1.9% | 2.2% | 823 |
| Stroke and TIA | All ages | 1.6% | 1.9% | 717 |
| Heart failure | All ages | 1.1% | 1.1% | 505 |
| Serious mental illness | All ages | 0.9% | 1.0% | 417 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 292 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 278 |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% | 104 |
| Learning disability | All ages | 0.7% | 0.6% | 292 |
| Dementia | All ages | 0.6% | 0.8% | 281 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 220 |
| Palliative care | All ages | 0.4% | 0.6% | 196 |
- Health Vision Partnership PCN (7 practices)
- Oldbury & Smethwick PCN (11 practices)
- Swb Caritas PCN (3 practices)
- Swb Central Health Partnerships PCN (7 practices)
- Swb Newcomen PCN (6 practices)
- Swb Together4healthcare PCN (6 practices)
Which practices are in Swb Citrus PCN?
Black Country Family Practice, Haden Vale Medical Practice, Portway Family Practice, The Practice Old Hill and The Smethwick Medical Centre.
How do patients rate Swb Citrus PCN?
63% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Swb Citrus PCN cover?
42,915 registered patients across 5 practices in September 2026.
How many patients per GP does Swb Citrus PCN have?
2,322 per full-time-equivalent qualified GP, against 2,171 across England.