Swb Caritas PCN: primary care network practices and patient survey
Swb Caritas PCN is a primary care network of 3 GP practices with 26,662 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 1,976 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Swb Caritas PCN with survey results, the share of patients describing their overall experience as good ranges from 59% at Hill Top Medical Centre to 83% at Rood End Medical Centre, with a median of 65% (England: 77%). 0 are above England and 2 below by more than the survey's margin of error. Rood End Medical Centre has the highest share finding it easy to get through by phone (71%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Rood End Medical Centre | 6,190 | 83% | 71% | Good | 58,031 |
| Cape Hill Medical Centre | 11,562 | 65% | 33% | Outstanding | 1,213 |
| Hill Top Medical Centre | 8,910 | 59% | 37% | – | 2,312 |
Results for the network as a whole, from 258 responses, against Black Country and England.
| Survey question | Swb Caritas PCN | Black Country | England |
|---|---|---|---|
| Overall experience good | 67% | 74% | 77% |
| Easy to contact by phone | 42% | 53% | 57% |
| Easy to contact via the website | 43% | 54% | 58% |
| Easy to contact via the NHS App | 42% | 54% | 54% |
| Reception team helpful | 75% | 81% | 85% |
| Last contact good | 56% | 68% | 73% |
| Wait for appointment about right | 52% | 65% | 69% |
| Listened to well | 82% | 85% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
There are 1,976 registered patients per full-time-equivalent qualified GP in Swb Caritas PCN, close to England's 2,171 and Black Country's 2,193. Practices recorded 686 appointments a month per 1,000 patients (England: 510), 47% of them face to face. 64% of appointments took place on the day they were booked (England: 45%).
11% of registered patients are aged 65 or over (England: 19%). Lists shrank by 3.1% over the year (England: shrank 1.1%).
| Measure | Swb Caritas PCN | Black Country | England |
|---|---|---|---|
| Patients per qualified GP | 1,976 | 2,193 | 2,171 |
| Appointments per 1,000 patients a month | 686 | 561 | 510 |
| Face-to-face appointments | 47% | 64% | 63% |
| Same day as booked | 64% | 51% | 45% |
| Did not attend | 7% | 5% | 4% |
| Patients aged 65 or over | 11% | 17% | 19% |
Relative to England, the register furthest above England's rate at practices in Swb Caritas PCN is diabetes (10.0% against 7.9%), and the furthest below is osteoporosis (0.4% against 1.2%).
| Condition register | Age group | Swb Caritas PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 14.0% | 14.3% | 2,882 |
| High blood pressure | All ages | 12.6% | 15.2% | 3,468 |
| Diabetes | 17+ yrs | 10.0% | 7.9% | 2,107 |
| Asthma | 6+ yrs | 7.0% | 6.6% | 1,784 |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% | 904 |
| Coronary heart disease | All ages | 2.8% | 3.0% | 779 |
| Cancer | All ages | 2.2% | 3.8% | 599 |
| COPD | All ages | 1.4% | 1.9% | 385 |
| Stroke and TIA | All ages | 1.4% | 1.9% | 372 |
| Atrial fibrillation | All ages | 1.1% | 2.2% | 310 |
| Serious mental illness | All ages | 1.1% | 1.0% | 297 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 161 |
| Heart failure | All ages | 0.7% | 1.1% | 193 |
| Learning disability | All ages | 0.7% | 0.6% | 191 |
| Dementia | All ages | 0.6% | 0.8% | 169 |
| Palliative care | All ages | 0.6% | 0.6% | 168 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 124 |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% | 31 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 97 |
- Health Vision Partnership PCN (7 practices)
- Oldbury & Smethwick PCN (11 practices)
- Swb Central Health Partnerships PCN (7 practices)
- Swb Citrus PCN (5 practices)
- Swb Newcomen PCN (6 practices)
- Swb Together4healthcare PCN (6 practices)
Which practices are in Swb Caritas PCN?
Cape Hill Medical Centre, Hill Top Medical Centre and Rood End Medical Centre.
How do patients rate Swb Caritas PCN?
67% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Swb Caritas PCN cover?
26,662 registered patients across 3 practices in September 2026.
How many patients per GP does Swb Caritas PCN have?
1,976 per full-time-equivalent qualified GP, against 2,171 across England.