Causeway Green Surgery, Oldbury: patient reviews and CQC rating
Causeway Green Surgery is a GP practice in Oldbury with 3,741 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 1.4 full-time-equivalent qualified GPs, or 2,764 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Causeway Green Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 61%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 50%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 8th of the 9 practices in Oldbury with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (73%). 86 patients answered the survey (response rate 15%).
| Survey question | Causeway Green Surgery | Black Country | England |
|---|---|---|---|
| Overall experience good | 65% | 74% | 77% |
| Easy to contact by phone | 53% | 53% | 57% |
| Easy to contact via the website | 46% | 54% | 58% |
| Easy to contact via the NHS App | 61% | 54% | 54% |
| Reception team helpful | 73% | 81% | 85% |
| Last contact good | 59% | 68% | 73% |
| Wait for appointment about right | 50% | 65% | 69% |
| Listened to well | 79% | 85% | 87% |
| Treated with care and concern | 75% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 81% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 111 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Causeway Green Surgery is Good, published in October 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,741 patients were registered at Causeway Green Surgery in September 2026, up 5.9% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 2,764 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 0.4 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.6 | 0.6 |
| August 2024 | 0.6 | 0.6 |
| August 2025 | 0.6 | 0.6 |
| August 2026 | 1.4 | 1.4 |
From June 2026 to August 2026 the practice recorded 1,711 appointments a month, or 457 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 43% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Causeway Green Surgery | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 457 | 561 | 510 |
| Face to face | 46% | 64% | 63% |
| Same day as booked | 43% | 51% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.1% against 7.9%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), cancer (2.1% against 3.8%) and stroke or TIA (1.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 30.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.8% | 15.2% |
| Depression | 18+ yrs | 10.8% | 14.3% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Cancer | All ages | 2.1% | 3.8% |
| COPD | All ages | 2.0% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.7% | 74.9% |
Causeway Green Surgery, 158 Causeway Green Road, Oldbury, B68 8LJ. Phone: 0121 552 1968.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hill Top Medical Centre | 1.3 km | 59% |
| Dog Kennel Lane Surgery | 1.4 km | 93% |
| Rood End Medical Centre | 1.5 km | 83% |
| Warley Road Surgery | 1.6 km | 76% |
| Portway Family Practice | 1.8 km | 72% |
- Bearwood Medical Centre (83% overall experience good)
- Dog Kennel Lane Surgery (93% overall experience good)
- Dr Jagtar Chaggar (67% overall experience good)
- Dr VK Dewan (94% overall experience good)
- Hawthorns Medical Centre (60% overall experience good)
- Oldbury Health Centre (75% overall experience good)
- St Paul's Partners (85% overall experience good)
- St Paul's Partnership - Lyng Medical (88% overall experience good)
- Walford Street Surgery (80% overall experience good)
- Warley Road Surgery (76% overall experience good)
How do patients rate Causeway Green Surgery?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of Causeway Green Surgery as good, below the England figure of 77%. 53% found it easy to get through by phone.
How many patients are registered at Causeway Green Surgery?
3,741 patients were registered in September 2026, up 5.9% on a year earlier.
What is Causeway Green Surgery's CQC rating?
Good overall, published in October 2017.
How many GPs does Causeway Green Surgery have?
1.4 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,764 patients per GP against 2,171 across England.
Are appointments at Causeway Green Surgery face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Causeway Green Surgery's phone number?
0121 552 1968.