Dr Jagtar Chaggar, Smethwick: patient reviews and CQC rating
Dr Jagtar Chaggar is a GP practice in Smethwick with 6,190 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in November 2017. It has 2.4 full-time-equivalent qualified GPs, or 2,608 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Jagtar Chaggar
Its result closest to England is the share who said their needs were met at their last appointment: 85%, against 90% across England. Its weakest is the share who found the reception and administrative team helpful: 61%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 3rd of the 8 practices in Smethwick with 50 or more responses. 41% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (56%). 71 patients answered the survey (response rate 8%).
| Survey question | Dr Jagtar Chaggar | Black Country | England |
|---|---|---|---|
| Overall experience good | 67% | 74% | 77% |
| Easy to contact by phone | 41% | 53% | 57% |
| Easy to contact via the website | 34% | 54% | 58% |
| Easy to contact via the NHS App | 48% | 54% | 54% |
| Reception team helpful | 61% | 81% | 85% |
| Last contact good | 52% | 68% | 73% |
| Wait for appointment about right | 59% | 65% | 69% |
| Listened to well | 79% | 85% | 87% |
| Treated with care and concern | 79% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 105 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Jagtar Chaggar is Good, published in November 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,190 patients were registered at Dr Jagtar Chaggar in September 2026, down 7.6% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 2,608 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 1.4 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.8 | 0.8 |
| August 2024 | 0.8 | 0.8 |
| August 2025 | 0.8 | 0.8 |
| August 2026 | 2.4 | 2.4 |
From June 2026 to August 2026 the practice recorded 2,025 appointments a month, or 327 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 50% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
69% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Dr Jagtar Chaggar | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 327 | 561 | 510 |
| Face to face | 66% | 64% | 63% |
| Same day as booked | 50% | 51% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (14.2% against 7.9%). It has a lower share for cancer (1.5% against 3.8%), atrial fibrillation (0.9% against 2.2%) and COPD (0.8% against 1.9%). The practice's patients live in areas with an average deprivation score of 38.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.8 years for women and 75.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.0% | 15.2% |
| Diabetes | 17+ yrs | 14.2% | 7.9% |
| Depression | 18+ yrs | 9.4% | 14.3% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Cancer | All ages | 1.5% | 3.8% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| COPD | All ages | 0.8% | 1.9% |
| Learning disability | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 52.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.0% | 74.9% |
Dr Jagtar Chaggar, St Paul's Surgery, 222 St Paul's Road, Smethwick, B66 1HB. Phone: 0121 558 0431.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lodge Road Surgery | 0.3 km | 75% |
| Rood End Medical Centre | 1.1 km | 83% |
| Warley Road Surgery | 1.2 km | 76% |
| Dog Kennel Lane Surgery | 1.3 km | 93% |
| Primary Care Centre | 1.4 km | 65% |
- Bearwood Medical Centre (83% overall experience good)
- Causeway Green Surgery (65% overall experience good)
- Dog Kennel Lane Surgery (93% overall experience good)
- Dr VK Dewan (94% overall experience good)
- Hawthorns Medical Centre (60% overall experience good)
- Oldbury Health Centre (75% overall experience good)
- St Paul's Partners (85% overall experience good)
- St Paul's Partnership - Lyng Medical (88% overall experience good)
- Walford Street Surgery (80% overall experience good)
- Warley Road Surgery (76% overall experience good)
How do patients rate Dr Jagtar Chaggar?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Dr Jagtar Chaggar as good, against 77% across England. 41% found it easy to get through by phone.
How many patients are registered at Dr Jagtar Chaggar?
6,190 patients were registered in September 2026, down 7.6% on a year earlier.
What is Dr Jagtar Chaggar's CQC rating?
Good overall, published in November 2017.
How many GPs does Dr Jagtar Chaggar have?
2.4 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,608 patients per GP against 2,171 across England.
Are appointments at Dr Jagtar Chaggar face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Jagtar Chaggar's phone number?
0121 558 0431.