Primary Care Centre, West Bromwich: patient reviews and CQC rating
Primary Care Centre is a GP practice in West Bromwich with 3,557 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Inadequate overall, in a report published in November 2023. It has 1.2 full-time-equivalent qualified GPs, or 2,964 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Primary Care Centre
Its result closest to England is the share who found it easy to get through to the practice by phone: 52%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 43%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 7th of the 12 practices in West Bromwich with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (57%). 72 patients answered the survey (response rate 8%).
| Survey question | Primary Care Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 65% | 74% | 77% |
| Easy to contact by phone | 52% | 53% | 57% |
| Easy to contact via the website | 49% | 54% | 58% |
| Easy to contact via the NHS App | 42% | 54% | 54% |
| Reception team helpful | 74% | 81% | 85% |
| Last contact good | 55% | 68% | 73% |
| Wait for appointment about right | 43% | 65% | 69% |
| Listened to well | 71% | 85% | 87% |
| Treated with care and concern | 70% | 84% | 86% |
| Confidence and trust in the clinician | 83% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
CQC's overall rating for Primary Care Centre is Inadequate, published in November 2023. One key question is rated differently: Responsive Requires Improvement. Its previous overall rating was Good (August 2017).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Inadequate |
| Caring | Inadequate |
| Responsive | Requires Improvement |
| Effective | Inadequate |
3,557 patients were registered at Primary Care Centre in September 2026, down 2.9% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 1.2 full-time-equivalent qualified GPs, there are 2,964 patients per GP, more than the England figure of 2,171 and Black Country's 2,193.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 1.2 | 1.2 |
| August 2025 | 1.2 | 1.2 |
| August 2026 | 1.2 | 1.2 |
From June 2026 to August 2026 the practice recorded 2,328 appointments a month, or 654 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 38% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
21% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Primary Care Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 654 | 561 | 510 |
| Face to face | 64% | 64% | 63% |
| Same day as booked | 38% | 51% | 45% |
| More than 28 days after booking | 7% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (12.7% against 7.9%) and coronary heart disease (4.7% against 3.0%). It has a lower share for depression (5.1% against 14.3%), cancer (1.7% against 3.8%) and atrial fibrillation (1.3% against 2.2%). The practice's patients live in areas with an average deprivation score of 38.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.5 years for women and 74.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.0% | 15.2% |
| Diabetes | 17+ yrs | 12.7% | 7.9% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Depression | 18+ yrs | 5.1% | 14.3% |
| Coronary heart disease | All ages | 4.7% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Cancer | All ages | 1.7% | 3.8% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| COPD | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 52.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.4% | 74.9% |
Primary Care Centre, 6 High Street, West Bromwich, B70 6JX. Phone: 0121 612 2525. Website: www.haquemedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Paul's Partners | 0.0 km | 85% |
| Linkway Medical Practice | 1.0 km | 56% |
| Dr R K Arora | 1.0 km | 77% |
| St Paul's Partnership - Lyng Medical | 1.0 km | 88% |
| Dr VK Dewan | 1.0 km | 94% |
- Dr Manjit Singh (73% overall experience good)
- Dr PV Gudi and Partner (70% overall experience good)
- Great Barr Medical Centre (68% overall experience good)
- Great Bridge Partnership for Health (56% overall experience good)
- Lodge Road Surgery (75% overall experience good)
- Oakeswell Health Centre (78% overall experience good)
How do patients rate Primary Care Centre?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of Primary Care Centre as good, below the England figure of 77%. 52% found it easy to get through by phone.
How many patients are registered at Primary Care Centre?
3,557 patients were registered in September 2026, down 2.9% on a year earlier.
What is Primary Care Centre's CQC rating?
Inadequate overall, published in November 2023.
How many GPs does Primary Care Centre have?
1.2 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,964 patients per GP against 2,171 across England.
Are appointments at Primary Care Centre face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Primary Care Centre's phone number?
0121 612 2525.