Linkway Medical Practice, West Bromwich: patient reviews and CQC rating
Linkway Medical Practice is a GP practice in West Bromwich with 13,521 registered patients (September 2026). In the 2026 GP Patient Survey, 56% of its patients described their overall experience as good, below the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 10.3 full-time-equivalent qualified GPs, or 1,307 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Linkway Medical Practice
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 91%, against 93% across England. Its weakest is the share who found it easy to get through to the practice by phone: 19%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 10th of the 12 practices in West Bromwich with 50 or more responses. 19% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (53%). 95 patients answered the survey (response rate 21%).
| Survey question | Linkway Medical Practice | Black Country | England |
|---|---|---|---|
| Overall experience good | 56% | 74% | 77% |
| Easy to contact by phone | 19% | 53% | 57% |
| Easy to contact via the website | 26% | 54% | 58% |
| Easy to contact via the NHS App | 45% | 54% | 54% |
| Reception team helpful | 75% | 81% | 85% |
| Last contact good | 47% | 68% | 73% |
| Wait for appointment about right | 48% | 65% | 69% |
| Listened to well | 77% | 85% | 87% |
| Treated with care and concern | 78% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 80% | 89% | 90% |
In the Friends and Family Test for July 2026, 83% of 277 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Linkway Medical Practice is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,521 patients were registered at Linkway Medical Practice in September 2026, down 2.2% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 10.3 full-time-equivalent qualified GPs, there are 1,307 patients per GP, fewer than the England figure of 2,171 and Black Country's 2,193. The practice also has 5.7 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.1 | 13.4 |
| August 2024 | 9.6 | 14.5 |
| August 2025 | 10.0 | 13.0 |
| August 2026 | 10.3 | 14.2 |
From June 2026 to August 2026 the practice recorded 9,611 appointments a month, or 711 per 1,000 registered patients (England: 510). 38% were face to face (England: 63%). 60% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Linkway Medical Practice | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 711 | 561 | 510 |
| Face to face | 38% | 64% | 63% |
| Same day as booked | 60% | 51% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.3% against 0.6%), serious mental illness (1.9% against 1.0%) and diabetes (12.6% against 7.9%). It has a lower share for osteoporosis (0.6% against 1.2%), cancer (2.0% against 3.8%) and depression (11.0% against 14.3%). The practice's patients live in areas with an average deprivation score of 38.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.9 years for women and 74.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.8% | 15.2% |
| Diabetes | 17+ yrs | 12.6% | 7.9% |
| Depression | 18+ yrs | 11.0% | 14.3% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Coronary heart disease | All ages | 4.7% | 3.0% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Cancer | All ages | 2.0% | 3.8% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| Heart failure | All ages | 1.4% | 1.1% |
| Learning disability | All ages | 1.3% | 0.6% |
| Epilepsy | 18+ yrs | 1.2% | 0.8% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.6% | 74.9% |
Linkway Medical Practice, Lyng Centre For Health & Social Care, Frank Fisher Way, West Bromwich, B70 7AW. Phone: 0121 553 4000. Website: www.linkwaymedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr R K Arora | 0.0 km | 77% |
| St Paul's Partnership - Lyng Medical | 0.0 km | 88% |
| Dr VK Dewan | 0.0 km | 94% |
| Dr Manjit Singh | 0.3 km | 73% |
| Primary Care Centre | 1.0 km | 65% |
- Dr Kanjana Paramanathan (77% overall experience good)
- Dr R K Arora (77% overall experience good)
- New Street Surgery (64% overall experience good)
- Norvic Family Practice (66% overall experience good)
- Sarephed Medical Centre (63% overall experience good)
How do patients rate Linkway Medical Practice?
In the 2026 GP Patient Survey, 56% of patients described their overall experience of Linkway Medical Practice as good, below the England figure of 77%. 19% found it easy to get through by phone.
How many patients are registered at Linkway Medical Practice?
13,521 patients were registered in September 2026, down 2.2% on a year earlier.
What is Linkway Medical Practice's CQC rating?
Good overall, published in December 2016.
How many GPs does Linkway Medical Practice have?
10.3 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,307 patients per GP against 2,171 across England.
Are appointments at Linkway Medical Practice face to face?
38% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Linkway Medical Practice's phone number?
0121 553 4000.