St Paul's Partnership - Lyng Medical, West Bromwich: patient reviews and CQC rating
St Paul's Partnership - Lyng Medical is a GP practice in West Bromwich with 3,329 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in February 2024. It has 0.5 full-time-equivalent qualified GPs, or 6,935 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Paul's Partnership - Lyng Medical
Its best result against England is the share who found it easy to contact the practice using the NHS App: 66%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 53%, against 58% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 2nd of the 12 practices in West Bromwich with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (78%). 93 patients answered the survey (response rate 13%).
| Survey question | St Paul's Partnership - Lyng Medical | Black Country | England |
|---|---|---|---|
| Overall experience good | 88% | 74% | 77% |
| Easy to contact by phone | 65% | 53% | 57% |
| Easy to contact via the website | 53% | 54% | 58% |
| Easy to contact via the NHS App | 66% | 54% | 54% |
| Reception team helpful | 87% | 81% | 85% |
| Last contact good | 81% | 68% | 73% |
| Wait for appointment about right | 76% | 65% | 69% |
| Listened to well | 89% | 85% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 87 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Paul's Partnership - Lyng Medical is Good, published in February 2024. All 5 key questions are rated Good. It held the same rating in the report before (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,329 patients were registered at St Paul's Partnership - Lyng Medical in September 2026, down 2.7% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 0.5 full-time-equivalent qualified GPs, there are 6,935 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 0.3 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.5 | 0.5 |
| August 2024 | 0.5 | 0.5 |
| August 2025 | 0.5 | 0.5 |
| August 2026 | 0.5 | 0.5 |
From June 2026 to August 2026 the practice recorded 1,993 appointments a month, or 599 per 1,000 registered patients (England: 510). 37% were face to face (England: 63%). 56% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | St Paul's Partnership - Lyng Medical | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 599 | 561 | 510 |
| Face to face | 37% | 64% | 63% |
| Same day as booked | 56% | 51% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.6% against 7.9%). It has a lower share for atrial fibrillation (1.0% against 2.2%), stroke or TIA (0.9% against 1.9%) and cancer (2.5% against 3.8%). The practice's patients live in areas with an average deprivation score of 38.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.8 years for women and 74.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.9% | 15.2% |
| Depression | 18+ yrs | 11.6% | 14.3% |
| Diabetes | 17+ yrs | 10.6% | 7.9% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Cancer | All ages | 2.5% | 3.8% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| COPD | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 56.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.0% | 74.9% |
St Paul's Partnership - Lyng Medical, Lyng Centre For Health & Social Care, Frank Fisher Way, West Bromwich, B70 7AW. Phone: 0121 612 2300.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Linkway Medical Practice | 0.0 km | 56% |
| Dr R K Arora | 0.0 km | 77% |
| Dr VK Dewan | 0.0 km | 94% |
| Dr Manjit Singh | 0.3 km | 73% |
| Primary Care Centre | 1.0 km | 65% |
- Bearwood Medical Centre (83% overall experience good)
- Causeway Green Surgery (65% overall experience good)
- Dog Kennel Lane Surgery (93% overall experience good)
- Dr Jagtar Chaggar (67% overall experience good)
- Dr VK Dewan (94% overall experience good)
- Hawthorns Medical Centre (60% overall experience good)
- Oldbury Health Centre (75% overall experience good)
- St Paul's Partners (85% overall experience good)
- Walford Street Surgery (80% overall experience good)
- Warley Road Surgery (76% overall experience good)
How do patients rate St Paul's Partnership - Lyng Medical?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of St Paul's Partnership - Lyng Medical as good, above the England figure of 77%. 65% found it easy to get through by phone.
How many patients are registered at St Paul's Partnership - Lyng Medical?
3,329 patients were registered in September 2026, down 2.7% on a year earlier.
What is St Paul's Partnership - Lyng Medical's CQC rating?
Good overall, published in February 2024.
How many GPs does St Paul's Partnership - Lyng Medical have?
0.5 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 6,935 patients per GP against 2,171 across England.
Are appointments at St Paul's Partnership - Lyng Medical face to face?
37% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Paul's Partnership - Lyng Medical's phone number?
0121 612 2300.