Warley Road Surgery, Oldbury: patient reviews and CQC rating
Warley Road Surgery is a GP practice in Oldbury with 4,344 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in November 2019. It has 2.1 full-time-equivalent qualified GPs, or 2,116 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Warley Road Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 71%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 46%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 5th of the 9 practices in Oldbury with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (77%). 75 patients answered the survey (response rate 9%).
| Survey question | Warley Road Surgery | Black Country | England |
|---|---|---|---|
| Overall experience good | 76% | 74% | 77% |
| Easy to contact by phone | 64% | 53% | 57% |
| Easy to contact via the website | 72% | 54% | 58% |
| Easy to contact via the NHS App | 71% | 54% | 54% |
| Reception team helpful | 82% | 81% | 85% |
| Last contact good | 74% | 68% | 73% |
| Wait for appointment about right | 46% | 65% | 69% |
| Listened to well | 79% | 85% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
CQC's overall rating for Warley Road Surgery is Good, published in November 2019. One key question is rated differently: Effective Requires Improvement. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
4,344 patients were registered at Warley Road Surgery in September 2026, up 1.0% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 2,116 patients per GP, close to the England figure of 2,171 and Black Country's 2,193. The practice also has 0.6 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.9 | 0.9 |
| August 2024 | 0.9 | 0.9 |
| August 2025 | 0.9 | 0.9 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 3,181 appointments a month, or 732 per 1,000 registered patients (England: 510). 22% were face to face (England: 63%). 50% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
25% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Warley Road Surgery | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 732 | 561 | 510 |
| Face to face | 22% | 64% | 63% |
| Same day as booked | 50% | 51% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (13.2% against 7.9%). It has a lower share for COPD (0.7% against 1.9%), atrial fibrillation (0.9% against 2.2%) and cancer (1.7% against 3.8%). The practice's patients live in areas with an average deprivation score of 33.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.9 years for women and 76.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.3% | 15.2% |
| Diabetes | 17+ yrs | 13.2% | 7.9% |
| Depression | 18+ yrs | 8.9% | 14.3% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Cancer | All ages | 1.7% | 3.8% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| COPD | All ages | 0.7% | 1.9% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.0% | 74.9% |
Warley Road Surgery, 118 Warley Road, Oldbury, B68 9SZ. Phone: 0121 544 5681. Website: www.drkaursurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dog Kennel Lane Surgery | 0.1 km | 93% |
| Rood End Medical Centre | 0.6 km | 83% |
| Dr Jagtar Chaggar | 1.2 km | 67% |
| Lodge Road Surgery | 1.2 km | 75% |
| Hill Top Medical Centre | 1.3 km | 59% |
- Bearwood Medical Centre (83% overall experience good)
- Causeway Green Surgery (65% overall experience good)
- Dog Kennel Lane Surgery (93% overall experience good)
- Dr Jagtar Chaggar (67% overall experience good)
- Dr VK Dewan (94% overall experience good)
- Hawthorns Medical Centre (60% overall experience good)
- Oldbury Health Centre (75% overall experience good)
- St Paul's Partners (85% overall experience good)
- St Paul's Partnership - Lyng Medical (88% overall experience good)
- Walford Street Surgery (80% overall experience good)
How do patients rate Warley Road Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Warley Road Surgery as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Warley Road Surgery?
4,344 patients were registered in September 2026, up 1.0% on a year earlier.
What is Warley Road Surgery's CQC rating?
Good overall, published in November 2019.
How many GPs does Warley Road Surgery have?
2.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,116 patients per GP against 2,171 across England.
Are appointments at Warley Road Surgery face to face?
22% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Warley Road Surgery's phone number?
0121 544 5681.