Lodge Road Surgery, Smethwick: patient reviews and CQC rating
Lodge Road Surgery is a GP practice in Smethwick with 7,386 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in April 2022. It has 1.1 full-time-equivalent qualified GPs, or 6,924 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lodge Road Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 70%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 57%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 2nd of the 8 practices in Smethwick with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (63%). 76 patients answered the survey (response rate 10%).
| Survey question | Lodge Road Surgery | Black Country | England |
|---|---|---|---|
| Overall experience good | 75% | 74% | 77% |
| Easy to contact by phone | 59% | 53% | 57% |
| Easy to contact via the website | 67% | 54% | 58% |
| Easy to contact via the NHS App | 70% | 54% | 54% |
| Reception team helpful | 86% | 81% | 85% |
| Last contact good | 74% | 68% | 73% |
| Wait for appointment about right | 57% | 65% | 69% |
| Listened to well | 84% | 85% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 62 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lodge Road Surgery is Good, published in April 2022. All 5 key questions are rated Good. It held the same rating in the report before (October 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,386 patients were registered at Lodge Road Surgery in September 2026, up 2.7% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 6,924 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 1.7 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.1 | 1.1 |
From June 2026 to August 2026 the practice recorded 5,084 appointments a month, or 688 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 65% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
28% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Lodge Road Surgery | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 688 | 561 | 510 |
| Face to face | 71% | 64% | 63% |
| Same day as booked | 65% | 51% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.4% against 7.9%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), atrial fibrillation (0.8% against 2.2%) and cancer (1.3% against 3.8%). The practice's patients live in areas with an average deprivation score of 36.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.8 years for women and 75.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.6% | 15.2% |
| Diabetes | 17+ yrs | 11.4% | 7.9% |
| Depression | 18+ yrs | 5.2% | 14.3% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Cancer | All ages | 1.3% | 3.8% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 52.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.1% | 74.9% |
Lodge Road Surgery, Lodge Road, Smethwick, B67 7LU. Phone: 0121 558 0499. Website: www.lodgeroadsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Jagtar Chaggar | 0.3 km | 67% |
| Hawthorns Medical Centre | 1.2 km | 60% |
| Rood End Medical Centre | 1.2 km | 83% |
| The Smethwick Medical Centre | 1.2 km | 57% |
| Warley Road Surgery | 1.2 km | 76% |
- Dr Manjit Singh (73% overall experience good)
- Dr PV Gudi and Partner (70% overall experience good)
- Great Barr Medical Centre (68% overall experience good)
- Great Bridge Partnership for Health (56% overall experience good)
- Oakeswell Health Centre (78% overall experience good)
- Primary Care Centre (65% overall experience good)
How do patients rate Lodge Road Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Lodge Road Surgery as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Lodge Road Surgery?
7,386 patients were registered in September 2026, up 2.7% on a year earlier.
What is Lodge Road Surgery's CQC rating?
Good overall, published in April 2022.
How many GPs does Lodge Road Surgery have?
1.1 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 6,924 patients per GP against 2,171 across England.
Are appointments at Lodge Road Surgery face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lodge Road Surgery's phone number?
0121 558 0499.