Stone Cross Medical Centre, West Bromwich: patient reviews and CQC rating
Stone Cross Medical Centre is a GP practice in West Bromwich with 4,875 registered patients (September 2026). In the 2026 GP Patient Survey, 53% of its patients described their overall experience as good, below the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Good overall, in a report published in July 2021. It has 0.9 full-time-equivalent qualified GPs, or 5,201 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Stone Cross Medical Centre
Its result closest to England is the share who said their needs were met at their last appointment: 83%, below the England figure of 90%. Its weakest is the share who described their last contact with the practice as good: 44%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 11th of the 12 practices in West Bromwich with 50 or more responses. 34% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (40%). 101 patients answered the survey (response rate 20%).
| Survey question | Stone Cross Medical Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 53% | 74% | 77% |
| Easy to contact by phone | 34% | 53% | 57% |
| Easy to contact via the website | 31% | 54% | 58% |
| Easy to contact via the NHS App | 28% | 54% | 54% |
| Reception team helpful | 63% | 81% | 85% |
| Last contact good | 44% | 68% | 73% |
| Wait for appointment about right | 43% | 65% | 69% |
| Listened to well | 78% | 85% | 87% |
| Treated with care and concern | 77% | 84% | 86% |
| Confidence and trust in the clinician | 82% | 92% | 93% |
| Needs met | 83% | 89% | 90% |
CQC's overall rating for Stone Cross Medical Centre is Good, published in July 2021. One key question is rated differently: Effective Requires Improvement.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
4,875 patients were registered at Stone Cross Medical Centre in September 2026, down 3.9% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 0.9 full-time-equivalent qualified GPs, there are 5,201 patients per GP, more than the England figure of 2,171 and Black Country's 2,193. The practice also has 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 0.9 | 0.9 |
From June 2026 to August 2026 the practice recorded 1,937 appointments a month, or 397 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 43% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Stone Cross Medical Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 397 | 561 | 510 |
| Face to face | 73% | 64% | 63% |
| Same day as booked | 43% | 51% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.8% against 4.6%), COPD (2.6% against 1.9%) and coronary heart disease (3.9% against 3.0%). It has a lower share for osteoporosis (0.1% against 1.2%) and depression (6.4% against 14.3%). The practice's patients live in areas with an average deprivation score of 33.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.3 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.2% | 15.2% |
| Diabetes | 17+ yrs | 10.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Depression | 18+ yrs | 6.4% | 14.3% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Cancer | All ages | 3.3% | 3.8% |
| COPD | All ages | 2.6% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.7% | 74.9% |
Stone Cross Medical Centre, 291-295 Walsall Road, West Bromwich, B71 3LN. Phone: 0121 588 2286. Website: www.stonecrossmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Clifton Medical Centre | 0.2 km | 39% |
| Tame Valley Medical Centre | 1.0 km | 77% |
| Village Medical Centre | 1.2 km | 65% |
| Dr PV Gudi and Partner | 2.2 km | 70% |
| New Street Surgery | 2.2 km | 64% |
- Clifton Medical Centre (39% overall experience good)
- Jubilee Health Centre (57% overall experience good)
- Scott Arms Medical Centre (50% overall experience good)
- Swanpool Medical Centre (44% overall experience good)
- Tame Valley Medical Centre (77% overall experience good)
- Village Medical Centre (65% overall experience good)
How do patients rate Stone Cross Medical Centre?
In the 2026 GP Patient Survey, 53% of patients described their overall experience of Stone Cross Medical Centre as good, below the England figure of 77%. 34% found it easy to get through by phone.
How many patients are registered at Stone Cross Medical Centre?
4,875 patients were registered in September 2026, down 3.9% on a year earlier.
What is Stone Cross Medical Centre's CQC rating?
Good overall, published in July 2021.
How many GPs does Stone Cross Medical Centre have?
0.9 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 5,201 patients per GP against 2,171 across England.
Are appointments at Stone Cross Medical Centre face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Stone Cross Medical Centre's phone number?
0121 588 2286.