Clifton Medical Centre, West Bromwich: patient reviews and CQC rating
Clifton Medical Centre is a GP practice in West Bromwich with 5,166 registered patients (September 2026). In the 2026 GP Patient Survey, 39% of its patients described their overall experience as good, below the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Requires Improvement overall, in a report published in December 2022. It has 1.4 full-time-equivalent qualified GPs, or 3,715 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Clifton Medical Centre
Its result closest to England is the share who said their needs were met at their last appointment: 70%, below the England figure of 90%. Its weakest is the share who said the wait for their last appointment was about right: 31%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 12th of the 12 practices in West Bromwich with 50 or more responses. 28% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (47%). 84 patients answered the survey (response rate 13%).
| Survey question | Clifton Medical Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 39% | 74% | 77% |
| Easy to contact by phone | 28% | 53% | 57% |
| Easy to contact via the website | 37% | 54% | 58% |
| Easy to contact via the NHS App | 30% | 54% | 54% |
| Reception team helpful | 50% | 81% | 85% |
| Last contact good | 41% | 68% | 73% |
| Wait for appointment about right | 31% | 65% | 69% |
| Listened to well | 62% | 85% | 87% |
| Treated with care and concern | 62% | 84% | 86% |
| Confidence and trust in the clinician | 66% | 92% | 93% |
| Needs met | 70% | 89% | 90% |
CQC's overall rating for Clifton Medical Centre is Requires Improvement, published in December 2022. 2 key questions are rated differently: Well-led Good and Effective Good. It held the same rating in the report before (June 2021).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Requires Improvement |
| Responsive | Requires Improvement |
| Effective | Good |
5,166 patients were registered at Clifton Medical Centre in September 2026, down 1.0% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 3,715 patients per GP, more than the England figure of 2,171 and Black Country's 2,193.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 1.4 | 1.4 |
| August 2025 | 1.4 | 1.4 |
| August 2026 | 1.4 | 1.4 |
From June 2026 to August 2026 the practice recorded 2,016 appointments a month, or 390 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 32% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Clifton Medical Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 390 | 561 | 510 |
| Face to face | 74% | 64% | 63% |
| Same day as booked | 32% | 51% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (12.3% against 7.9%) and coronary heart disease (4.1% against 3.0%). It has a lower share for osteoporosis (0.4% against 1.2%), depression (8.1% against 14.3%) and cancer (2.4% against 3.8%). The practice's patients live in areas with an average deprivation score of 36.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.6 years for women and 75.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.5% | 15.2% |
| Diabetes | 17+ yrs | 12.3% | 7.9% |
| Depression | 18+ yrs | 8.1% | 14.3% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Coronary heart disease | All ages | 4.1% | 3.0% |
| Cancer | All ages | 2.4% | 3.8% |
| COPD | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.3% | 74.9% |
Clifton Medical Centre, Clifton Lane, West Bromwich, B71 3AS. Phone: 0121 588 7989.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stone Cross Medical Centre | 0.2 km | 53% |
| Tame Valley Medical Centre | 1.2 km | 77% |
| Village Medical Centre | 1.4 km | 65% |
| Dr PV Gudi and Partner | 2.1 km | 70% |
| New Street Surgery | 2.2 km | 64% |
- Jubilee Health Centre (57% overall experience good)
- Scott Arms Medical Centre (50% overall experience good)
- Stone Cross Medical Centre (53% overall experience good)
- Swanpool Medical Centre (44% overall experience good)
- Tame Valley Medical Centre (77% overall experience good)
- Village Medical Centre (65% overall experience good)
How do patients rate Clifton Medical Centre?
In the 2026 GP Patient Survey, 39% of patients described their overall experience of Clifton Medical Centre as good, below the England figure of 77%. 28% found it easy to get through by phone.
How many patients are registered at Clifton Medical Centre?
5,166 patients were registered in September 2026, down 1.0% on a year earlier.
What is Clifton Medical Centre's CQC rating?
Requires Improvement overall, published in December 2022.
How many GPs does Clifton Medical Centre have?
1.4 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,715 patients per GP against 2,171 across England.
Are appointments at Clifton Medical Centre face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Clifton Medical Centre's phone number?
0121 588 7989.