Scott Arms Medical Centre, Birmingham: patient reviews and CQC rating
Scott Arms Medical Centre is a GP practice in Birmingham with 10,848 registered patients (September 2026). In the 2026 GP Patient Survey, 50% of its patients described their overall experience as good, below the England figure of 77% (Black Country: 74%). The Care Quality Commission rates it Requires Improvement overall, in a report published in November 2023. It has 4.6 full-time-equivalent qualified GPs, or 2,365 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Scott Arms Medical Centre
Its result closest to England is the share who said the wait for their last appointment was about right: 67%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 25%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 168th of the 171 practices in Birmingham with 50 or more responses. 33% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (56%). 101 patients answered the survey (response rate 28%).
| Survey question | Scott Arms Medical Centre | Black Country | England |
|---|---|---|---|
| Overall experience good | 50% | 74% | 77% |
| Easy to contact by phone | 33% | 53% | 57% |
| Easy to contact via the website | 25% | 54% | 58% |
| Easy to contact via the NHS App | 35% | 54% | 54% |
| Reception team helpful | 69% | 81% | 85% |
| Last contact good | 43% | 68% | 73% |
| Wait for appointment about right | 67% | 65% | 69% |
| Listened to well | 71% | 85% | 87% |
| Treated with care and concern | 75% | 84% | 86% |
| Confidence and trust in the clinician | 82% | 92% | 93% |
| Needs met | 76% | 89% | 90% |
CQC's overall rating for Scott Arms Medical Centre is Requires Improvement, published in November 2023. One key question is rated differently: Responsive Inadequate. Its previous overall rating was Good (June 2017).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Requires Improvement |
| Responsive | Inadequate |
| Effective | Requires Improvement |
10,848 patients were registered at Scott Arms Medical Centre in September 2026, down 1.7% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 2,365 patients per GP, close to the England figure of 2,171 and Black Country's 2,193. The practice also has 1.4 nurses and 8.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 4.6 |
| August 2024 | 4.6 | 4.6 |
| August 2025 | 4.6 | 4.6 |
| August 2026 | 4.6 | 4.6 |
From June 2026 to August 2026 the practice recorded 7,011 appointments a month, or 646 per 1,000 registered patients (England: 510). 39% were face to face (England: 63%). 62% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
22% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Scott Arms Medical Centre | Black Country | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 646 | 561 | 510 |
| Face to face | 39% | 64% | 63% |
| Same day as booked | 62% | 51% | 45% |
| More than 28 days after booking | 0% | 4% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.6% against 4.6%), coronary heart disease (4.0% against 3.0%) and diabetes (9.9% against 7.9%). It has a lower share for peripheral arterial disease (0.3% against 0.6%), COPD (1.4% against 1.9%) and depression (10.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 17.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.4% | 15.2% |
| Depression | 18+ yrs | 10.9% | 14.3% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Coronary heart disease | All ages | 4.0% | 3.0% |
| Cancer | All ages | 3.4% | 3.8% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.0% | 74.9% |
Scott Arms Medical Centre, Whitecrest, Great Barr, Birmingham, B43 6EE. Phone: 0121 357 3309. Website: www.Scottarmsmedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Great Barr Medical Centre | 0.7 km | 68% |
| Collingwood Family Practice | 1.8 km | 70% |
| OHP-The Oaks Medical Centre | 2.1 km | 85% |
| Cotmore Surgery | 2.1 km | 96% |
| Tower Hill Partnership | 2.1 km | 62% |
- Clifton Medical Centre (39% overall experience good)
- Jubilee Health Centre (57% overall experience good)
- Stone Cross Medical Centre (53% overall experience good)
- Swanpool Medical Centre (44% overall experience good)
- Tame Valley Medical Centre (77% overall experience good)
- Village Medical Centre (65% overall experience good)
How do patients rate Scott Arms Medical Centre?
In the 2026 GP Patient Survey, 50% of patients described their overall experience of Scott Arms Medical Centre as good, below the England figure of 77%. 33% found it easy to get through by phone.
How many patients are registered at Scott Arms Medical Centre?
10,848 patients were registered in September 2026, down 1.7% on a year earlier.
What is Scott Arms Medical Centre's CQC rating?
Requires Improvement overall, published in November 2023.
How many GPs does Scott Arms Medical Centre have?
4.6 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,365 patients per GP against 2,171 across England.
Are appointments at Scott Arms Medical Centre face to face?
39% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Scott Arms Medical Centre's phone number?
0121 357 3309.