West Heath Surgery, Birmingham: patient reviews and CQC rating
West Heath Surgery is a GP practice in Birmingham with 17,308 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 6.6 full-time-equivalent qualified GPs, or 2,612 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West Heath Surgery
Its best result against England is the share who found the reception and administrative team helpful: 91%, against 85% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 32%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 87th of the 171 practices in Birmingham with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (80%). 96 patients answered the survey (response rate 16%).
| Survey question | West Heath Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 76% | 73% | 77% |
| Easy to contact by phone | 47% | 51% | 57% |
| Easy to contact via the website | 38% | 51% | 58% |
| Easy to contact via the NHS App | 32% | 51% | 54% |
| Reception team helpful | 91% | 81% | 85% |
| Last contact good | 60% | 68% | 73% |
| Wait for appointment about right | 64% | 68% | 69% |
| Listened to well | 78% | 84% | 87% |
| Treated with care and concern | 72% | 84% | 86% |
| Confidence and trust in the clinician | 82% | 92% | 93% |
| Needs met | 83% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 363 responses rated the practice good or very good (England: 92%).
CQC's overall rating for West Heath Surgery is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,308 patients were registered at West Heath Surgery in September 2026, up 1.6% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 2,612 patients per GP, more than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 2.6 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 7.0 |
| August 2024 | 3.2 | 6.9 |
| August 2025 | 3.2 | 9.9 |
| August 2026 | 6.6 | 11.7 |
From June 2026 to August 2026 the practice recorded 10,809 appointments a month, or 625 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 47% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | West Heath Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 625 | 532 | 510 |
| Face to face | 72% | 62% | 63% |
| Same day as booked | 47% | 50% | 45% |
| More than 28 days after booking | 4% | 3% | 5% |
| Did not attend | 7% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (2.9% against 0.8%), palliative or supportive care needs (1.6% against 0.6%) and epilepsy (1.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 34.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.1 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 23.0% | 14.3% |
| High blood pressure | All ages | 15.3% | 15.2% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Dementia | All ages | 2.9% | 0.8% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| COPD | All ages | 2.2% | 1.9% |
| Palliative care | All ages | 1.6% | 0.6% |
| Epilepsy | 18+ yrs | 1.4% | 0.8% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| Learning disability | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.9% | 74.9% |
West Heath Surgery, 194 - 196 West Heath Road, Birmingham, B31 3HB. Phone: 0121 476 1135. Website: www.westheathsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Woodland Road Surgery | 0.9 km | 90% |
| Cofton Medical Centre | 1.1 km | 93% |
| St Heliers Medical Practice | 1.5 km | 72% |
| Hawkesley Medical Practice | 1.8 km | 78% |
| OHP-Wychall Lane Surgery | 2.0 km | 78% |
- Hawkesley Medical Practice (78% overall experience good)
- Shenley Green Surgery (63% overall experience good)
- Woodland Road Surgery (90% overall experience good)
How do patients rate West Heath Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of West Heath Surgery as good, against 77% across England. 47% found it easy to get through by phone.
How many patients are registered at West Heath Surgery?
17,308 patients were registered in September 2026, up 1.6% on a year earlier.
What is West Heath Surgery's CQC rating?
Good overall, published in January 2017.
How many GPs does West Heath Surgery have?
6.6 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,612 patients per GP against 2,171 across England.
Are appointments at West Heath Surgery face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West Heath Surgery's phone number?
0121 476 1135.