South West Birmingham PCN: primary care network practices and patient survey
South West Birmingham PCN is a primary care network of 4 GP practices with 32,534 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England. Its practices have 1,875 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in South West Birmingham PCN with survey results, the share of patients describing their overall experience as good ranges from 63% at Shenley Green Surgery to 90% at Woodland Road Surgery, with a median of 77% (England: 77%). 1 is above England and 1 below by more than the survey's margin of error. Woodland Road Surgery has the highest share finding it easy to get through by phone (89%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Woodland Road Surgery | 6,040 | 90% | 89% | Good | 1,420 |
| Hawkesley Medical Practice | 4,341 | 78% | 67% | Good | 1,189 |
| West Heath Surgery | 17,308 | 76% | 47% | Good | 2,612 |
| Shenley Green Surgery | 4,845 | 63% | 43% | Good | 1,719 |
Results for the network as a whole, from 381 responses, against Birmingham and Solihull and England.
| Survey question | South West Birmingham PCN | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 77% | 73% | 77% |
| Easy to contact by phone | 57% | 51% | 57% |
| Easy to contact via the website | 45% | 51% | 58% |
| Easy to contact via the NHS App | 48% | 51% | 54% |
| Reception team helpful | 90% | 81% | 85% |
| Last contact good | 67% | 68% | 73% |
| Wait for appointment about right | 70% | 68% | 69% |
| Listened to well | 83% | 84% | 87% |
| Treated with care and concern | 79% | 84% | 86% |
| Confidence and trust in the clinician | 87% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
There are 1,875 registered patients per full-time-equivalent qualified GP in South West Birmingham PCN, fewer than England's 2,171 and Birmingham and Solihull's 1,990. Practices recorded 599 appointments a month per 1,000 patients (England: 510), 71% of them face to face. 55% of appointments took place on the day they were booked (England: 45%).
18% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.3% over the year (England: shrank 1.1%).
| Measure | South West Birmingham PCN | Birmingham and Solihull | England |
|---|---|---|---|
| Patients per qualified GP | 1,875 | 1,990 | 2,171 |
| Appointments per 1,000 patients a month | 599 | 532 | 510 |
| Face-to-face appointments | 71% | 62% | 63% |
| Same day as booked | 55% | 50% | 45% |
| Did not attend | 6% | 6% | 4% |
| Patients aged 65 or over | 18% | 14% | 19% |
Relative to England, the register furthest above England's rate at practices in South West Birmingham PCN is dementia (1.9% against 0.8%), and the furthest below is heart failure (0.9% against 1.1%).
| Condition register | Age group | South West Birmingham PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 21.1% | 14.3% | 5,216 |
| High blood pressure | All ages | 15.9% | 15.2% | 5,126 |
| Diabetes | 17+ yrs | 9.2% | 7.9% | 2,325 |
| Asthma | 6+ yrs | 7.7% | 6.6% | 2,311 |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% | 1,192 |
| Cancer | All ages | 3.4% | 3.8% | 1,092 |
| Coronary heart disease | All ages | 3.1% | 3.0% | 990 |
| Atrial fibrillation | All ages | 2.3% | 2.2% | 751 |
| Stroke and TIA | All ages | 2.2% | 1.9% | 710 |
| COPD | All ages | 2.1% | 1.9% | 690 |
| Dementia | All ages | 1.9% | 0.8% | 600 |
| Serious mental illness | All ages | 1.4% | 1.0% | 442 |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% | 139 |
| Epilepsy | 18+ yrs | 1.2% | 0.8% | 286 |
| Palliative care | All ages | 1.0% | 0.6% | 336 |
| Learning disability | All ages | 1.0% | 0.6% | 327 |
| Heart failure | All ages | 0.9% | 1.1% | 295 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 214 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 199 |
- Alliance of Sutton Practices PCN (3 practices)
- Balsall Heath, Sparkhill & Moseley PCN (9 practices)
- Birmingham East Central PCN (5 practices)
- Bordesley East PCN (5 practices)
- Bournville and Northfield PCN (3 practices)
- Community Care Hall Green PCN (3 practices)
- Edgbaston PCN (3 practices)
- Gosk PCN (6 practices)
- Harborne PCN (4 practices)
- Kingstanding, Erdington & Nechells PCN (7 practices)
- Moseley, Billesley & Yardley Wood PCN (6 practices)
- Nechells, Saltley & Alum Rock PCN (5 practices)
Which practices are in South West Birmingham PCN?
Hawkesley Medical Practice, Shenley Green Surgery, West Heath Surgery and Woodland Road Surgery.
How do patients rate South West Birmingham PCN?
77% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does South West Birmingham PCN cover?
32,534 registered patients across 4 practices in September 2026.
How many patients per GP does South West Birmingham PCN have?
1,875 per full-time-equivalent qualified GP, against 2,171 across England.