Shenley Green Surgery, Birmingham: patient reviews and CQC rating
Shenley Green Surgery is a GP practice in Birmingham with 4,845 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in April 2020. It has 2.8 full-time-equivalent qualified GPs, or 1,719 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Shenley Green Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 55%, against 54% across England. Its weakest is the share who described their last contact with the practice as good: 57%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 140th of the 171 practices in Birmingham with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (75%). 90 patients answered the survey (response rate 18%).
| Survey question | Shenley Green Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 63% | 73% | 77% |
| Easy to contact by phone | 43% | 51% | 57% |
| Easy to contact via the website | 44% | 51% | 58% |
| Easy to contact via the NHS App | 55% | 51% | 54% |
| Reception team helpful | 81% | 81% | 85% |
| Last contact good | 57% | 68% | 73% |
| Wait for appointment about right | 59% | 68% | 69% |
| Listened to well | 80% | 84% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 85% | 92% | 93% |
| Needs met | 82% | 89% | 90% |
In the Friends and Family Test for July 2026, 84% of 56 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Shenley Green Surgery is Good, published in April 2020. One key question is rated differently: Effective Requires Improvement. Its previous overall rating was Requires Improvement (May 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
4,845 patients were registered at Shenley Green Surgery in September 2026, down 2.0% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 1,719 patients per GP, fewer than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 1.0 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 7.5 |
| August 2024 | 4.5 | 8.6 |
| August 2025 | 2.9 | 5.0 |
| August 2026 | 2.8 | 6.4 |
From June 2026 to August 2026 the practice recorded 3,106 appointments a month, or 641 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 70% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Shenley Green Surgery | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 641 | 532 | 510 |
| Face to face | 60% | 62% | 63% |
| Same day as booked | 70% | 50% | 45% |
| More than 28 days after booking | 8% | 3% | 5% |
| Did not attend | 3% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.0% against 0.6%). It has a lower share for osteoporosis (0.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 35.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.9 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.2% | 14.3% |
| High blood pressure | All ages | 14.5% | 15.2% |
| Diabetes | 17+ yrs | 9.4% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| COPD | All ages | 1.9% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 1.0% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.9% | 74.9% |
Shenley Green Surgery, 22 Shenley Green, Birmingham, B29 4HH. Phone: 0121 475 7997.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Doski Medical Practice | 0.9 km | 77% |
| OHP-Millennium Medical Centre | 1.3 km | 69% |
| OHP - College Green Medical Practice | 1.5 km | 89% |
| St Heliers Medical Practice | 1.5 km | 72% |
| Weoley Park Surgery | 1.7 km | 70% |
- Hawkesley Medical Practice (78% overall experience good)
- West Heath Surgery (76% overall experience good)
- Woodland Road Surgery (90% overall experience good)
How do patients rate Shenley Green Surgery?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Shenley Green Surgery as good, below the England figure of 77%. 43% found it easy to get through by phone.
How many patients are registered at Shenley Green Surgery?
4,845 patients were registered in September 2026, down 2.0% on a year earlier.
What is Shenley Green Surgery's CQC rating?
Good overall, published in April 2020.
How many GPs does Shenley Green Surgery have?
2.8 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,719 patients per GP against 2,171 across England.
Are appointments at Shenley Green Surgery face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Shenley Green Surgery's phone number?
0121 475 7997.