St Heliers Medical Practice, Birmingham: patient reviews and CQC rating
St Heliers Medical Practice is a GP practice in Birmingham with 17,294 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in December 2019. It has 12.7 full-time-equivalent qualified GPs, or 1,357 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Heliers Medical Practice
Its best result against England is the share who said the wait for their last appointment was about right: 79%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 48%, against 58% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 107th of the 171 practices in Birmingham with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (71%). 112 patients answered the survey (response rate 23%).
| Survey question | St Heliers Medical Practice | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 72% | 73% | 77% |
| Easy to contact by phone | 49% | 51% | 57% |
| Easy to contact via the website | 48% | 51% | 58% |
| Easy to contact via the NHS App | 50% | 51% | 54% |
| Reception team helpful | 80% | 81% | 85% |
| Last contact good | 69% | 68% | 73% |
| Wait for appointment about right | 79% | 68% | 69% |
| Listened to well | 86% | 84% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 84% of 185 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Heliers Medical Practice is Good, published in December 2019. All 5 key questions are rated Good. It held the same rating in the report before (September 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,294 patients were registered at St Heliers Medical Practice in September 2026, down 2.5% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 12.7 full-time-equivalent qualified GPs, there are 1,357 patients per GP, fewer than the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 2.9 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.7 | 11.8 |
| August 2024 | 9.6 | 12.1 |
| August 2025 | 11.1 | 13.3 |
| August 2026 | 12.7 | 14.9 |
From June 2026 to August 2026 the practice recorded 11,880 appointments a month, or 687 per 1,000 registered patients (England: 510). 38% were face to face (England: 63%). 62% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | St Heliers Medical Practice | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 687 | 532 | 510 |
| Face to face | 38% | 62% | 63% |
| Same day as booked | 62% | 50% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.9% against 1.2%), depression (21.1% against 14.3%) and a learning disability (0.8% against 0.6%). It has a lower share for dementia (0.4% against 0.8%), palliative or supportive care needs (0.3% against 0.6%) and heart failure (0.7% against 1.1%). The practice's patients live in areas with an average deprivation score of 35.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 77.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.1% | 14.3% |
| High blood pressure | All ages | 15.4% | 15.2% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| COPD | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.1% | 74.9% |
St Heliers Medical Practice, Northfield Health Centre, 15 St Heliers Road, Northfield, Birmingham, B31 1QT. Phone: 0121 478 1850. Website: www.northfieldhealthcentre.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Woodland Road Surgery | 1.0 km | 90% |
| Doski Medical Practice | 1.1 km | 77% |
| Shenley Green Surgery | 1.5 km | 63% |
| West Heath Surgery | 1.5 km | 76% |
| Great Park Medical Group | 1.8 km | 63% |
- OHP - College Green Medical Practice (89% overall experience good)
- OHP-Wychall Lane Surgery (78% overall experience good)
How do patients rate St Heliers Medical Practice?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of St Heliers Medical Practice as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at St Heliers Medical Practice?
17,294 patients were registered in September 2026, down 2.5% on a year earlier.
What is St Heliers Medical Practice's CQC rating?
Good overall, published in December 2019.
How many GPs does St Heliers Medical Practice have?
12.7 full-time-equivalent qualified GPs (19 qualified GPs by headcount), which is 1,357 patients per GP against 2,171 across England.
Are appointments at St Heliers Medical Practice face to face?
38% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Heliers Medical Practice's phone number?
0121 478 1850.