Community Care Hall Green PCN: primary care network practices and patient survey
Community Care Hall Green PCN is a primary care network of 3 GP practices with 49,538 registered patients (September 2026). In the 2026 GP Patient Survey, 56% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,308 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Community Care Hall Green PCN with survey results, the share of patients describing their overall experience as good ranges from 43% at Hall Green Health to 82% at Swanswell Medical Centre, with a median of 73% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. Swanswell Medical Centre has the highest share finding it easy to get through by phone (63%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Swanswell Medical Centre | 6,184 | 82% | 63% | Good | 2,728 |
| Northbrook Group Practice | 12,274 | 73% | 34% | Outstanding | 2,077 |
| Hall Green Health | 31,080 | 43% | 37% | Good | 2,339 |
Results for the network as a whole, from 336 responses, against Birmingham and Solihull and England.
| Survey question | Community Care Hall Green PCN | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 56% | 73% | 77% |
| Easy to contact by phone | 40% | 51% | 57% |
| Easy to contact via the website | 43% | 51% | 58% |
| Easy to contact via the NHS App | 34% | 51% | 54% |
| Reception team helpful | 72% | 81% | 85% |
| Last contact good | 50% | 68% | 73% |
| Wait for appointment about right | 58% | 68% | 69% |
| Listened to well | 77% | 84% | 87% |
| Treated with care and concern | 75% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
There are 2,308 registered patients per full-time-equivalent qualified GP in Community Care Hall Green PCN, close to England's 2,171 and Birmingham and Solihull's 1,990. Practices recorded 430 appointments a month per 1,000 patients (England: 510), 74% of them face to face. 43% of appointments took place on the day they were booked (England: 45%).
15% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.4% over the year (England: shrank 1.1%).
| Measure | Community Care Hall Green PCN | Birmingham and Solihull | England |
|---|---|---|---|
| Patients per qualified GP | 2,308 | 1,990 | 2,171 |
| Appointments per 1,000 patients a month | 430 | 532 | 510 |
| Face-to-face appointments | 74% | 62% | 63% |
| Same day as booked | 43% | 50% | 45% |
| Did not attend | 5% | 6% | 4% |
| Patients aged 65 or over | 15% | 14% | 19% |
Relative to England, the register furthest above England's rate at practices in Community Care Hall Green PCN is learning disability (0.8% against 0.6%), and the furthest below is osteoporosis (0.3% against 1.2%).
| Condition register | Age group | Community Care Hall Green PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 14.0% | 15.2% | 7,064 |
| Depression | 18+ yrs | 13.9% | 14.3% | 5,327 |
| Diabetes | 17+ yrs | 9.9% | 7.9% | 3,840 |
| Asthma | 6+ yrs | 7.5% | 6.6% | 3,496 |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% | 1,522 |
| Cancer | All ages | 3.0% | 3.8% | 1,508 |
| Coronary heart disease | All ages | 2.6% | 3.0% | 1,328 |
| Atrial fibrillation | All ages | 1.7% | 2.2% | 859 |
| Stroke and TIA | All ages | 1.6% | 1.9% | 783 |
| COPD | All ages | 1.4% | 1.9% | 682 |
| Serious mental illness | All ages | 1.2% | 1.0% | 597 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 373 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 319 |
| Heart failure | All ages | 0.8% | 1.1% | 410 |
| Learning disability | All ages | 0.8% | 0.6% | 393 |
| Dementia | All ages | 0.5% | 0.8% | 258 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 249 |
| Palliative care | All ages | 0.4% | 0.6% | 187 |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% | 48 |
- Alliance of Sutton Practices PCN (3 practices)
- Balsall Heath, Sparkhill & Moseley PCN (9 practices)
- Birmingham East Central PCN (5 practices)
- Bordesley East PCN (5 practices)
- Bournville and Northfield PCN (3 practices)
- Edgbaston PCN (3 practices)
- Gosk PCN (6 practices)
- Harborne PCN (4 practices)
- Kingstanding, Erdington & Nechells PCN (7 practices)
- Moseley, Billesley & Yardley Wood PCN (6 practices)
- Nechells, Saltley & Alum Rock PCN (5 practices)
- North Birmingham PCN (6 practices)
Which practices are in Community Care Hall Green PCN?
Hall Green Health, Northbrook Group Practice and Swanswell Medical Centre.
How do patients rate Community Care Hall Green PCN?
56% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Community Care Hall Green PCN cover?
49,538 registered patients across 3 practices in September 2026.
How many patients per GP does Community Care Hall Green PCN have?
2,308 per full-time-equivalent qualified GP, against 2,171 across England.