Hall Green Health, Birmingham: patient reviews and CQC rating
Hall Green Health is a GP practice in Birmingham with 31,080 registered patients (September 2026). In the 2026 GP Patient Survey, 43% of its patients described their overall experience as good, below the England figure of 77% (Birmingham and Solihull: 73%). The Care Quality Commission rates it Good overall, in a report published in February 2022. It has 13.3 full-time-equivalent qualified GPs, or 2,339 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hall Green Health
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 89%, against 93% across England. Its weakest is the share who described their overall experience of the practice as good: 43%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 170th of the 171 practices in Birmingham with 50 or more responses. 37% found it easy to get through by phone (England: 57%). The overall experience result is 16 points lower than in 2025 (59%). 133 patients answered the survey (response rate 20%).
| Survey question | Hall Green Health | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 43% | 73% | 77% |
| Easy to contact by phone | 37% | 51% | 57% |
| Easy to contact via the website | 43% | 51% | 58% |
| Easy to contact via the NHS App | 28% | 51% | 54% |
| Reception team helpful | 66% | 81% | 85% |
| Last contact good | 41% | 68% | 73% |
| Wait for appointment about right | 49% | 68% | 69% |
| Listened to well | 74% | 84% | 87% |
| Treated with care and concern | 70% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 80% | 89% | 90% |
In the Friends and Family Test for July 2026, 58% of 12 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hall Green Health is Good, published in February 2022. One key question is rated differently: Well-led Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
31,080 patients were registered at Hall Green Health in September 2026, down 2.0% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 13.3 full-time-equivalent qualified GPs, there are 2,339 patients per GP, close to the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 3.1 nurses and 5.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.9 | 15.8 |
| August 2024 | 13.8 | 19.4 |
| August 2025 | 13.1 | 21.4 |
| August 2026 | 13.3 | 20.3 |
From June 2026 to August 2026 the practice recorded 11,893 appointments a month, or 383 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 40% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Hall Green Health | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 383 | 532 | 510 |
| Face to face | 72% | 62% | 63% |
| Same day as booked | 40% | 50% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 7% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%), diabetes (10.4% against 7.9%) and serious mental illness (1.3% against 1.0%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.3% against 0.6%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 32.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.4 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.9% | 14.3% |
| High blood pressure | All ages | 13.3% | 15.2% |
| Diabetes | 17+ yrs | 10.4% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Cancer | All ages | 2.5% | 3.8% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| COPD | All ages | 1.2% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.1% | 74.9% |
Hall Green Health, 979 Stratford Road, Hall Green, Birmingham, B28 8BG. Phone: 0121 777 3500. Website: www.hallgreenhealth.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Springfield Surgery | 0.7 km | 74% |
| Oakwood Surgery | 0.7 km | 70% |
| The Hill GP Practice | 0.7 km | 83% |
| Springfield Medical Practice | 0.8 km | 60% |
| Greet Medical Practice | 1.5 km | 61% |
- Northbrook Group Practice (73% overall experience good)
- Swanswell Medical Centre (82% overall experience good)
How do patients rate Hall Green Health?
In the 2026 GP Patient Survey, 43% of patients described their overall experience of Hall Green Health as good, below the England figure of 77%. 37% found it easy to get through by phone.
How many patients are registered at Hall Green Health?
31,080 patients were registered in September 2026, down 2.0% on a year earlier.
What is Hall Green Health's CQC rating?
Good overall, published in February 2022.
How many GPs does Hall Green Health have?
13.3 full-time-equivalent qualified GPs (26 qualified GPs by headcount), which is 2,339 patients per GP against 2,171 across England.
Are appointments at Hall Green Health face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hall Green Health's phone number?
0121 777 3500.