Northbrook Group Practice, Solihull: patient reviews and CQC rating
Northbrook Group Practice is a GP practice in Solihull with 12,274 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Birmingham and Solihull: 73%). The Care Quality Commission rates it Outstanding overall, in a report published in January 2019. It has 5.9 full-time-equivalent qualified GPs, or 2,077 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Northbrook Group Practice
Its best result against England is the share who said the wait for their last appointment was about right: 73%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 34%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 10th of the 12 practices in Solihull with 50 or more responses. 34% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (80%). 106 patients answered the survey (response rate 26%).
| Survey question | Northbrook Group Practice | Birmingham and Solihull | England |
|---|---|---|---|
| Overall experience good | 73% | 73% | 77% |
| Easy to contact by phone | 34% | 51% | 57% |
| Easy to contact via the website | 34% | 51% | 58% |
| Easy to contact via the NHS App | 36% | 51% | 54% |
| Reception team helpful | 80% | 81% | 85% |
| Last contact good | 59% | 68% | 73% |
| Wait for appointment about right | 73% | 68% | 69% |
| Listened to well | 81% | 84% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 631 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Northbrook Group Practice is Outstanding, published in January 2019. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good. It held the same rating in the report before (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
12,274 patients were registered at Northbrook Group Practice in September 2026, almost the same as a year earlier.
21% of its patients are aged 65 or over, against 19% across England. With 5.9 full-time-equivalent qualified GPs, there are 2,077 patients per GP, close to the England figure of 2,171 and Birmingham and Solihull's 1,990. The practice also has 1.1 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.9 | 6.8 |
| August 2024 | 7.0 | 8.7 |
| August 2025 | 5.9 | 7.0 |
| August 2026 | 5.9 | 7.3 |
From June 2026 to August 2026 the practice recorded 6,075 appointments a month, or 495 per 1,000 registered patients (England: 510). 86% were face to face (England: 63%). 39% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Northbrook Group Practice | Birmingham and Solihull | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 495 | 532 | 510 |
| Face to face | 86% | 62% | 63% |
| Same day as booked | 39% | 50% | 45% |
| More than 28 days after booking | 8% | 3% | 5% |
| Did not attend | 3% | 6% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.3% against 1.2%), depression (6.3% against 14.3%) and heart failure (0.7% against 1.1%). The practice's patients live in areas with an average deprivation score of 14.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.4 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.5% | 15.2% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Depression | 18+ yrs | 6.3% | 14.3% |
| Cancer | All ages | 4.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Dementia | All ages | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.2% | 74.9% |
Northbrook Group Practice, 93 Northbrook Road, Solihull, B90 3LX. Phone: 0121 746 5000. Website: www.northbrook.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Swanswell Medical Centre | 1.5 km | 82% |
| Baldwins Lane Surgery | 1.8 km | 68% |
| St Margarets Medical Practice | 2.3 km | 90% |
| OHP-Yardley Wood Health Centre | 2.6 km | 89% |
| GPS Healthcare - Tanworth Lane | 2.7 km | 72% |
- Hall Green Health (43% overall experience good)
- Swanswell Medical Centre (82% overall experience good)
How do patients rate Northbrook Group Practice?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Northbrook Group Practice as good, against 77% across England. 34% found it easy to get through by phone.
How many patients are registered at Northbrook Group Practice?
12,274 patients were registered in September 2026, down 0.2% on a year earlier.
What is Northbrook Group Practice's CQC rating?
Outstanding overall, published in January 2019.
How many GPs does Northbrook Group Practice have?
5.9 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,077 patients per GP against 2,171 across England.
Are appointments at Northbrook Group Practice face to face?
86% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Northbrook Group Practice's phone number?
0121 746 5000.